AT&T Store Gilbert Crossroads Town Center

Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM
3871 S Gilbert Rd
Suite 104
Gilbert, AZ 85296
US
Located in Target shopping center.Schedule an appointment
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3.8 out of 5.0full starfull starfull starfull starempty star
(39 Reviews)
Map of 3871 S Gilbert Rd in Gilbert
Get directions to AT&T Store at 3871 S Gilbert Rd Gilbert, AZ

Our top priority is to keep our customers, employees, and communities safe. Here are some important updates on our stores’ policies and procedures and we appreciate your help keeping our communities safe and healthy.

• We’re offering Curbside service, touchless transactions and, where available, no-contact delivery with virtual set-up.
• We’re cleaning and sanitizing surfaces regularly, and hand sanitizer is available for employees and customers.
• Masks are required to be worn by employees, customers, and visitors in our stores and will be provided to anyone who needs one.
• Check out COVID-19: Our Response webpage for the latest information.

Samsung Galaxy S21 5G
Best deals for everyone. New and existing customers get the Samsung Galaxy S21 5G for FREE with qualifying trade-in.​
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.
Apple iPhone 12 Pro Max
Learn how new and existing customers get $700 off the new iPhone 12 Pro Max with trade-in.
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
AT&T speed tops the charts! AT&T is Phoenix's fastest wireless network.
With more people connecting with each other virtually than ever before, having fast wireless speeds is important. Whether you are connecting with family, friends or colleagues or downloading the latest movie, we’ve got you covered.

Special offers and new phones for Gilbert

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • Smartphone
    Samsung Galaxy S21+ 5G

    Smartphone

    Learn how to get the Samsung Galaxy S21+ 5G for up to $800 off with trade-in.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00/mo.Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Gilbert

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Gilbert?
    50.00/mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Gilbert Store

Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
At the Crossroads Town Center AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Store Events
Black Friday Deals are here! - Fri, November 27
manager photo
Meet our manager
Robert leads the team of friendly experts at the Crossroads Town Center AT&T store and has been with AT&T for 6+ years and is proud to serve the Gilbert community providing the best in wireless and entertainment solutions. Robert is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
manager photo
Meet our manager
Robert leads the team of friendly experts at the Crossroads Town Center AT&T store and has been with AT&T for 6+ years and is proud to serve the Gilbert community providing the best in wireless and entertainment solutions. Robert is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    I took my phone in yesterday because it suddenly stopped making or receiving calls or text messages unless it was connected to wifi. In the end, I walked away with a ProTech appointment that didn't work out because it's hard to have a tech support call on a phone that won't reliably stay on a call, but my experience in store was terrible.

    Andres is clearly taking his commission seriously, since his entire focus the whole appointment was on upselling me. First he blamed my phone for being too old - I've only had it for 3 years and Apple recently confirmed it to be in like-new operating condition. Then, he asked why I didn't want to upgrade and I told him I didn't want a larger phone. After that, he offered me a free larger phone if I added a phone line and was willing to change my phone number. He wanted to know who my TV provider was, and tried to sell me on upgrading my plan to get "free" DirectTV. I told him I wasn't making any changes to my plan and that I wasn't about to contract for tv service with a phone company that wasn't presently able to provide me with reliable phone service. He asked what my monthly phone bill was and if I was on autopay, which I declined to share, but later quoted me (unasked and in spite of my declining the offer a few minutes before) on an upgraded plan including DirectTV and gave me the cost difference between that and my current plan. And then, once I finally had the ProTech appointment set for 6:50PM, I got a confirmation text for a 12:55PM appointment for someone else's name and problem.

    This store not only thoroughly failed to adequately address my problem, but demonstrated a complete lack of awareness for my purpose in visiting it in the first place. I have been an AT&T customer since 2002, am strongly considering taking my business elsewhere after this experience.
    Response from AT&T
    Hello Leigh F.

    We sincerely appreciate you and all our customers and look forward to providing you a better experience in the future. This is not the experience we wanted you to have.
  • 1 out of 5full starempty starempty starempty starempty star
    I have now talked to the rudest person in the world, the supposed store manager Briana, who I found out after wasn’t their store manager. Was so rude to my family that I will not stand for customer service like this. I have over 60 cell units on this corporate account that other Stores (including this one ) has handled appropriately in the past , but She was very flippant to my sister until I ended up getting on the phone with my
    Local corporate rep and she then wanted to act nice. But she still wasn’t appropriate. This lady and location will be the reason I never will use AT&T in that region and will switch to Verizon

    Do NOT subject yourself to poor service. All she would say helping us would not give her more credit for her store and didn’t care if we stayed with AT&T since it was a large corporate account and not her individual store upgrades or sales
    Response from AT&T
    Hello Patton Cox

    This is not the experience we wanted you to have. We want all of our customers to be given exceptional service every visit. We will work with our employees to ensure you are provided with the customer service you deserve.
  • 5 out of 5full starfull starfull starfull starfull star
    I was greeted as soon as I entered by Brie, she was able to assist me with upgrading my phone and made sure to answer all 100 questions I had, especially making sure all of my data would transfer to my new phone. In the process of upgrading my phone I found out that I didn't have enough icloud storage to back up my data so she walked me though on how to purchase more storage. Brie made my experience so PAINLESS.
    Response from AT&T
    Hi Brittany. Our number one goal is to provide you with an exceptional customer experience. Thank you for reaching out and we hope to have the opportunity to connect with you again soon.
  • 5 out of 5full starfull starfull starfull starfull star
    Robert who is also the manager of this location handled my Direct TV issues better than I would have ever expected.
    He not only has great customer service skills but was patient with the people on the phone even when he didn't agree with the process they explained incorrectly. He called the back end dept and handled my refund internally with his mgmt team and even told me to check back in with him in 2 days if the refund didn't process correctly. The AT&T customer service call center is less than impressive and has been very frustrating for me over the past 8 weeks that I've experienced problems with the Sunday Ticket, but Robert handled it with one visit to his store. I'll continue to bring all my business to his store and will spread the word at every opportunity. Thanks Robert, appreciate your help!
    Randy Pitts
    Response from AT&T
    Hi Randy. Thank you for reaching out and we hope to have the opportunity to connect with you again soon. Serving our customers with the best service possible is something we strive for every day.
  • 5 out of 5full starfull starfull starfull starfull star
    While the transfer of information between phones was time consuming Brandon made sure we were completely happy with the final result.

More locations in the Gilbert area

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    4145 S Gilbert Road
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    Chandler, AZ 85249
    US
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    2224 E Williams Field Rd
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  • AT&T Store Chandler Chandler

    10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 11:00 AM - 6:00 PM
    3731 S Arizona Ave
    Suite 3
    Chandler, AZ 85248
    US
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    Wireless Bill Payments, Equipment Trade-in & Recycling Program, Small Business Solutions, Beats by Dre, Bose, Headphones, Tablets and Accessories, Free Consulting on Devices
    3.64 mi to your search
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