AT&T Store Gilbert Az Crossroads Town Center

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Map of 3871 S Gilbert Rd in Gilbert
Get directions to AT&T Store at 3871 S Gilbert Rd Gilbert, AZ
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Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM
3871 S Gilbert Rd
Gilbert, AZ 85297
US
Located in Target shopping center.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for Gilbert

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • iPhone 12 purple

    Smartphone

    Learn how to get iPhone 12 now in purple for up to $700 off with eligible trade-in.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $330 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00
    /mo.
    Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Gilbert

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Gilbert?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • Samsung Galaxy A12

    Smartphone

    Learn how new and existing customers get the Samsung Galaxy A12 for $1/mo.
    1.00
    /mo.
    Req's 0% APR 36-mo. installment agmt. For well-qual. customers.

About the Gilbert Store

Authorized Retailer

Our Services

  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

Looking for the hottest new device or an awesome accessory? Our Az Crossroads Town Center Store location has got you covered. We’re your one-stop shop in Gilbert, AZ. We have phones, tablets, wearables, and more that you’ll love. We also offer in-store activation, so you can get your device up and running in no time. Need a case? How about a charger? Some new headphones? We have all that—and more. And while you’re in the store, make sure to check out our DIRECTV® and AT&T TV packages. They deliver the shows and movies people love talking about. So, now that you know us a little better, stop by our Gilbert, AZ store located at 3871 S Gilbert Rd! We’d love to get to know you.
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Looking for the hottest new device or an awesome accessory? Our Az Crossroads Town Center Store location has got you covered. We’re your one-stop shop in Gilbert, AZ. We have phones, tablets, wearables, and more that you’ll love. We also offer in-store activation, so you can get your device up and running in no time. Need a case? How about a charger? Some new headphones? We have all that—and more. And while you’re in the store, make sure to check out our DIRECTV® and AT&T TV packages. They deliver the shows and movies people love talking about. So, now that you know us a little better, stop by our Gilbert, AZ store located at 3871 S Gilbert Rd! We’d love to get to know you.

What our customers are saying

  • full starempty starempty starempty starempty star1
    I took my phone in yesterday because it suddenly stopped making or receiving calls or text messages unless it was connected to wifi. In the end, I walked away with a ProTech appointment that didn't work out because it's hard to have a tech support call on a phone that won't reliably stay on a call, but my experience in store was terrible.

    Andres is clearly taking his commission seriously, since his entire focus the whole appointment was on upselling me. First he blamed my phone for being too old - I've only had it for 3 years and Apple recently confirmed it to be in like-new operating condition. Then, he asked why I didn't want to upgrade and I told him I didn't want a larger phone. After that, he offered me a free larger phone if I added a phone line and was willing to change my phone number. He wanted to know who my TV provider was, and tried to sell me on upgrading my plan to get "free" DirectTV. I told him I wasn't making any changes to my plan and that I wasn't about to contract for tv service with a phone company that wasn't presently able to provide me with reliable phone service. He asked what my monthly phone bill was and if I was on autopay, which I declined to share, but later quoted me (unasked and in spite of my declining the offer a few minutes before) on an upgraded plan including DirectTV and gave me the cost difference between that and my current plan. And then, once I finally had the ProTech appointment set for 6:50PM, I got a confirmation text for a 12:55PM appointment for someone else's name and problem.

    This store not only thoroughly failed to adequately address my problem, but demonstrated a complete lack of awareness for my purpose in visiting it in the first place. I have been an AT&T customer since 2002, am strongly considering taking my business elsewhere after this experience.
    Response from AT&T
    Hello Leigh F.

    We sincerely appreciate you and all our customers and look forward to providing you a better experience in the future. This is not the experience we wanted you to have.
  • full starempty starempty starempty starempty star1
    I have now talked to the rudest person in the world, the supposed store manager Briana, who I found out after wasn’t their store manager. Was so rude to my family that I will not stand for customer service like this. I have over 60 cell units on this corporate account that other Stores (including this one ) has handled appropriately in the past , but She was very flippant to my sister until I ended up getting on the phone with my
    Local corporate rep and she then wanted to act nice. But she still wasn’t appropriate. This lady and location will be the reason I never will use AT&T in that region and will switch to Verizon

    Do NOT subject yourself to poor service. All she would say helping us would not give her more credit for her store and didn’t care if we stayed with AT&T since it was a large corporate account and not her individual store upgrades or sales
    Response from AT&T
    Hello Patton Cox

    This is not the experience we wanted you to have. We want all of our customers to be given exceptional service every visit. We will work with our employees to ensure you are provided with the customer service you deserve.
  • full starfull starfull starfull starfull star5
    I was greeted as soon as I entered by Brie, she was able to assist me with upgrading my phone and made sure to answer all 100 questions I had, especially making sure all of my data would transfer to my new phone. In the process of upgrading my phone I found out that I didn't have enough icloud storage to back up my data so she walked me though on how to purchase more storage. Brie made my experience so PAINLESS.
    Response from AT&T
    Hi Brittany. Our number one goal is to provide you with an exceptional customer experience. Thank you for reaching out and we hope to have the opportunity to connect with you again soon.
  • full starfull starfull starfull starfull star5
    Robert who is also the manager of this location handled my Direct TV issues better than I would have ever expected.
    He not only has great customer service skills but was patient with the people on the phone even when he didn't agree with the process they explained incorrectly. He called the back end dept and handled my refund internally with his mgmt team and even told me to check back in with him in 2 days if the refund didn't process correctly. The AT&T customer service call center is less than impressive and has been very frustrating for me over the past 8 weeks that I've experienced problems with the Sunday Ticket, but Robert handled it with one visit to his store. I'll continue to bring all my business to his store and will spread the word at every opportunity. Thanks Robert, appreciate your help!
    Randy Pitts
    Response from AT&T
    Hi Randy. Thank you for reaching out and we hope to have the opportunity to connect with you again soon. Serving our customers with the best service possible is something we strive for every day.
  • full starfull starfull starfull starfull star5
    While the transfer of information between phones was time consuming Brandon made sure we were completely happy with the final result.

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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