Getting to know your equipment

Indicates the connection status of your device.

Off: No power, or the Wi-Fi Extender has been rebooted. Ensure the extender is plugged into a working outlet and that the power LED on the back is green.
Solid White: Your Wi-Fi Extender is successfully connected. Enjoy your AT&T internet service!
Blinking White: The Wi-Fi Extender is starting up or connecting to the hub’s Wi-Fi. Please wait during this process.
Blinking Green (Slow): The device is powered on and waiting to pair.
Solid Red: The Wi-Fi Extender failed to pair. It may be connected to a third-party router. Press the red reset button on the back of the extender, then connect an Ethernet cable between the Extender and Wi-Fi Gateway to pair. This may also indicate that Extended Wi-Fi Service is not active.
Blinking Red (Slow): The Wi-Fi Extender is experiencing connection issues. Check for a loose, disconnected, or damaged Ethernet cable, or ensure it's within range of the Wi-Fi Gateway.
Blinking Amber (Slow): Software is updating. Please wait until the light turns solid white. Do not unplug the Wi-Fi Extender during the update.
Pulsing Red/Green (Fast): The Wi-Fi Extender is set up and connected, but its placement may not be ideal for optimal performance. It could be too far from the Wi-Fi Gateway or another extender. Try moving it closer.
Blinking Red (Fast): The Wi-Fi Extender has been rebooted. Please wait for it to finish starting up until the light turns solid white, or follow the reboot sequence.