Getting to know your device
- Wireless
- Device help center
- ATT
- BGW620-700
- Getting to know your device
Getting to know your device
Front Service LED and Statuses
- Solid White: Your Wi-Fi Gateway is online. Connect a device and enjoy!
- Blinking White (Slow): Your gateway is powering up.
- Blinking White (Fast): Your gateway is starting up, please wait during this time.
- Blinking Green (Fast): Your gateway is connected to the network and ready for activation. This only occurs during initial setup.
- Solid Red & WPS LED is Off: Your gateway is in a location that is causing it to overheat. Move it to a flat surface (no carpet) where there is sufficient space around, under and above the device for air to cool your gateway.
- Solid Red & WPS LED is Solid Red: Your gateway has a hardware issue. If rebooting doesn’t fix it, it needs replacement.
- Blinking Red (Fast): There is a network service issue which may require AT&T intervention. This may be a momentary problem; please see if there is a service outage in your area using Smart Home Manager or myAT&T on a mobile device. Try rebooting your gateway.
- Blinking Red (Slow): Your gateway doesn’t have a broadband connection. Please check for a loose, disconnected, or damaged cable, and then press and hold the Red reset button for 10 seconds.
- Solid Amber: Your gateway is powered on. Please wait while it starts up until the light turns solid white.
- Blinking Amber (Slow): Your gateway is getting an update. Please wait until the light turns back to solid white.
- Blinking Yellow (Fast): Phone Registration has failed; one of your VoIP lines is having a problem.
- Solid Yellow: A VoIP line has been configured and registered. Or, you have a call in progress.
- Blinking Blue (Fast): Your internet is part of a network outage, and your gateway is trying to go into internet backup mode.
- Solid Blue: Your Wi-Fi Gateway is in internet backup mode. Your gateway will return to fiber internet service when the outage is over.