App Troubleshooting

For those using the AT&T amiGO™ Jr. Phone, the parent must first provide access to Settings. To reinstall an app, the parent will need to provide access via the AT&T amiGO™ App: Parent Controls > App Management.

In this tutorial, you will learn how to:

• Clear app cache

• Force stop an app

• Check for app updates

• Remove an app

• Reinstall an app

Clear app cache

1. Swipe down from the upper right corner of the screen, then select the

Settings icon.

2. Scroll to and select Apps > desired app > Storage > Clear cache.

Force stop an app

From the Apps screen, select the desired app, then select Force stop.

Note: You will be prompted to select OK to confirm.

Check for app updates

From the home screen, select the

Play Store app > Account icon > Manage apps & device > Updates available > select Update next to the desired app or select Update all to download all available app updates.

Remove an app

From the desired app page in the Play Store, select Uninstall. Select Uninstall again to confirm.

Reinstall an app

From the desired app page in the Play Store, select Install.