Learn how to perform a soft and factory reset of the device.
INSTRUCTIONS & INFO
A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. Data stored to an SD card will not be erased unless otherwise selected. It is recommended that you save (backup) important data to your SIM, SD card, or a computer before proceeding.
From the home screen, press the Right Soft key.
Select Settings, then press the AT&T key.
Scroll to Reset, then press the AT&T key.
Enter the device password, then press the AT&T key. Note: The default password is '1234'.