Reset device

Reset device

Learn how to perform a soft and factory reset of the device.


Video

WATCH AND LEARN


INSTRUCTIONS & INFO
  1. A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. Data stored to an SD card will not be erased unless otherwise selected. It is recommended that you save (backup) important data to your SIM, SD card, or a computer before proceeding.
    device 2951/1519256.jpg
  2. From the home screen, swipe down from the Notification bar.
    device 2951/1519257.jpg
  3. Tap the Settings icon.
    device 2951/1519258.jpg
  4. Under the General tab, tap Backup & reset.
    device 2951/1519259.jpg
  5. Tap Factory data reset.
    device 2951/1519260.jpg
  6. Tap Erase SD card to also reset the memory card.
    device 2951/1519261.jpg
  7. Tap Reset phone.
    device 2951/1519262.jpg
  8. Tap Delete all.
    device 2951/1519263.jpg
  9. If unable to reset the device using the above steps, try the alternate master reset method by first powering the device off.
    device 2951/1519264.jpg
  10. When powered off, press and hold the Volume down and Power keys together.
    device 2951/1519265.jpg
  11. Release the Power key when you see the LG logo, then immediately press and hold the Power key again. Keep the Volume down key held down during this process.
    device 2951/1519266.jpg
  12. Release both keys when you see 'Factory data reset' at the top of the screen.
    device 2951/1519267.jpg
  13. To reset your phone, press the Volume down key until 'Yes' is highlighted, and then press the Power key.
    device 2951/1519268.jpg

Did you get the help you needed?

Great! We're so glad we could help.

0/500

We're sorry that didn't solve your issue.

0/500

Thanks for your feedback!