Reset device
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Reset device

Learn how to perform a soft and factory reset of the device.


Video

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INSTRUCTIONS & INFO
  1. A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data to your SIM, SD card, or a computer before proceeding.
    device 3190/1651621.jpg
  2. From the home screen, drag down from the Notification bar.
    device 3190/1651622.jpg
  3. Tap the Settings icon.
    device 3190/1651623.jpg
  4. Swipe to the ACCOUNTS tab, then tap Backup and reset.
    device 3190/1651624.jpg
  5. Tap Factory data reset.
    device 3190/1651625.jpg
  6. Tap RESET DEVICE.
    device 3190/1651626.jpg
  7. Tap DELETE ALL.
    device 3190/1651627.jpg
  8. If unable to reset the device using the above steps, try the Alternate master reset method by first powering the device off.
    device 3190/1651628.jpg
  9. With your device powered off, press and hold down the Volume-up, Home, and Power/Lock keys. Keep holding the Home and Volume-up keys but after the device vibrates release the Power/Lock key. Release the Volume-up and Home keys once you see the Android robot appear on screen.
    device 3190/1651629.jpg
  10. When the Android System Recovery screen appears, press the Volume-down key to scroll down until 'wipe data/factory reset' is highlighted.
    device 3190/1651630.jpg
  11. Press the Power/Lock key to select.
    device 3190/1651631.jpg
  12. Press the Volume-down key to scroll down until 'Yes -- delete all user data' is highlighted.
    device 3190/1651632.jpg
  13. Press the Power/Lock key to begin the reset process.
    device 3190/1651633.jpg
  14. When the Android System Recovery screen displays again, ensure that 'reboot system now' is highlighted, then press the Power/Lock key.
    device 3190/1651634.jpg

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