Reset Device

Reset Device

Perform a soft, factory, and alternate master reset of the device.


Video

WATCH AND LEARN


INSTRUCTIONS & INFO
  1. A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. Data stored to an SD card will not be erased unless otherwise selected. It is recommended that you save (backup) important data before proceeding.
    device 5006/9006185_01.jpg
  2. From the Start screen, swipe in from the right edge of the screen to reveal the Charm bar.
    device 5006/9006185_02.jpg
  3. Tap Change PC settings.
    device 5006/9006185_03.jpg
  4. From the "PC settings" screen, tap Update and recovery.
    device 5006/9006185_04.jpg
  5. Tap Recovery.
    device 5006/9006185_05.jpg
  6. Under 'Remove everything and reinstall,' tap Get started.
    device 5006/9006185_06.jpg
  7. Tap Next.
    device 5006/9006185_07.jpg
  8. Select Desired reset.
    Note: You must have the device plugged into a power source as this process can take up to a few hours.
    device 5006/9006185_08.jpg
  9. Tap Reset to complete factory reset.
    device 5006/9006185_09.jpg

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