Perform a soft, factory, and alternate master reset of the device.
WATCH AND LEARN
POWER CYCLE YOUR DEVICE: Press and hold the Power/Lock button, then select Power off. To turn the device back on, press and hold the Power/Lock button until the screen lights up.
RESTART YOUR DEVICE: If a power cycle does not resolve your issue, perform a device restart. Press and hold the Power/Lock button, then select Restart.
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