Learn how to troubleshoot dropped call by checking network connections and moving the device.
In this tutorial, you will learn how to:
• Check network connections
• Move the device
1. Confirm that your device is on the AT&T Cell Booster network and not on the Macro Network which may have poor coverage. When an active user is using the AT&T Cell Booster network the 4G C1 & C2 LEDs will flash white or when the 4G C1 & C2 LEDs are solid white, this means the device is ready to use.
2. If your device is connected to the AT&T Cell Booster Pro network, and you're still experiencing dropped calls, check the back of your AT&T Cell Booster Pro. Ensure that all internet cables are connected and confirm that no other devices have an issue with the internet connection.
If there are no network connection issues detected, move the AT&T Cell Booster Pro closer to the area experiencing dropped calls and see if the issue resolves.
Note: If the AT&T Cell Booster Pro is too far from the Router, you can purchase the Netgear Powerline to move device to the area experiencing dropped calls.
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