Dropped Calls

Dropped Calls

Learn how to troubleshoot dropped call by checking network connections and moving the device.


INSTRUCTIONS & INFO

In this tutorial, you will learn how to:

• Check network connections
• Move the device

Check network connections

1. Confirm that your device is on the AT&T Cell Booster network and not on the Macro Network which may have poor coverage. When an active user is using the AT&T Cell Booster network the 4G C1 & C2 LEDs will flash white or when the 4G C1 & C2 LEDs are solid white, this means the device is ready to use.

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2. If your device is connected to the AT&T Cell Booster Pro network, and you're still experiencing dropped calls, check the back of your AT&T Cell Booster Pro. Ensure that all internet cables are connected and confirm that no other devices have an issue with the internet connection.

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Move the device

If there are no network connection issues detected, move the AT&T Cell Booster Pro closer to the area experiencing dropped calls and see if the issue resolves.

Note: If the AT&T Cell Booster Pro is too far from the Router, you can purchase the Netgear Powerline to move device to the area experiencing dropped calls.

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