Device help

Get step-by-step help and info for your device.

Browse the Web

Open the Browser and surf the Internet as efficiently as possibly.

Browser options

This article provides an overview of the Browser settings.

Download apps & games

Download apps, games, movies, music, books, magazine, newspapers and more.

Maps

This tutorial shows how to access the Maps application, enter an address to get directions, and then how to exit the directions.

Polaris Office 5

This article describes how to use Polaris Office 5.

Remove an app

This article describes how to delete an app.

View or close running apps

This article describes how to View and close running applications.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Backup & restore with computer

This article describes how to backup and restore with PC or Mac.

Backup & restore with memory card

This article describes how to backup and restore with memory card.

Fix backup, sync, restore or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Battery life

Tips & tricks to extend your battery performance.

Charge the battery

This article describes how to charge the battery.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Contacts

This article describes how to create, edit, or delete a contact.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Airplane mode

How to enable or disable Flight Mode.

Bluetooth

This article describes how to connect to a Bluetooth enabled device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Mobile hotspot

How to enable and disable Wi-Fi hotspot features.

Signal & data availability

This article provides an overview of signal and data availability.

Wi-Fi

This article describes how to connect to a Wi-Fi network.

Specifications

This is an overview of the technical specifications.

Activate device

This article describes how to activate the device.

AT&T AllAccess

An overview of AT&T AllAccess.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device layout

This article provides an overview of the device layout.

Google sign-in

This article describes how to sign into Google.

Insert SIM & memory card

This article provides an overview of the hardware.

Keyboard & typing

This article shows how to use the keyboard and type with it on the tablet.

Learn & customize the home screen

This tutorial walks through how to learn and customize the home screen.

My wireless number

View the wireless number associated with your SIM card.

Notifications & icons

This article provides an overview of the messages and icons that appear in the notifications menu.

Power device on or off

Turn your device on and off.

Search

This article describes how to perform a search.

Email options

This article provides an overview of email settings.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Send & receive email

This article describes how to send and receive email messages.

Set up corporate email

Add an Exchange email account so you can read and send email on your device.

Set up personal email

Add your personal email accounts so you can read and send email on your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Voice control

This article describes how to use the voice control feature.

Calendar

This article describes how to create, edit, or delete a calendar event.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Camera & video settings

How to change the camera settings.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Play music

Listen to your favorite music.

Take a picture or video

This article describes how to take a picture or video.

Transfer media to & from computer

This article describes how to transfer media to & from PC and Mac.

View & share photos or videos

This article describes how to view and share photos or videos.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Pattern screen lock

This article describes how to set a pattern screen lock.

Reset pattern lock

This article describes how to reset a pattern lock.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure my device

This article describes how to lock and unlock the screen.

Set or change password security

Enable or change the password on your device.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

This article describes the accessibility features of the device.

Change alerts

This tutorial shows how to change alerts on your device.

Change wallpaper

This article describes how to change the wallpaper, or background, of the home screens.

Date & time

This article describes how to manually edit the time and date.

Display

This article provides an overview of display settings.

Location services & GPS

This article describes how to enable location services.

Sounds & alerts

Change volume settings, ringtones, and notification alerts.

Available memory

This article describes how to check for available system or external storage memory.

Find IMEI & serial number

How to find the IMEI number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the Samsung Galaxy Tab 2 10.1 (I497)

Learn how to update the software of the Samsung Galaxy Tab 2 10.1 (I497).

View device software version

Check for updates to your devices operating system.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Fix contacts or photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset device

This article describes how to perform a factory reset.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Having device issues?

Fix common service and device problems.