What to know about returns:
You can only return items purchased from the AT&T Connected Life site or your AT&T Connected Life account.
You can’t return items purchased from third-party retailers.
You have 14 days after your equipment is delivered to return it.
Connected Life device packages must be returned as a complete package.
Starter: Security hub, door/window sensors (2), interior motion sensor (while supplies last)
Starter+: Security hub, Google Nest Doorbell (wired or battery), door/window sensors (2), interior motion sensor, key fob (while supplies last)
Advanced: Security hub, Google Nest Doorbell (wired or battery), Google Nest Cam Outdoor (wired or battery), key fob, keypad, motion sensors (2), door/window sensors (4)
Add-on items purchased through the AT&T Connected Life site or your AT&T Connected Life account can be returned individually. They don't have to be returned as part of a device package.
Eligible for return: Google Nest Cams (wired or battery), Google Nest Doorbells (wired or battery), Google Nest Learning Thermostats, Google Home Speakers, Yale Smart Locks with Matter, door/window sensors, motion sensors, keypads, key fobs.
Not eligible for return: Yard signs, stickers
Make sure you include all cords, adapters, mounting plates, components, and included documentation with the devices you’re returning to get a refund in accordance with the terms listed in this policy.
Refunds will be issued to your original form of payment. Please allow up to five days from when we receive your return to process the refund.
If you’re returning equipment and no longer want to continue with your monthly service plan, make sure you also cancel your service. If you cancel within 14 days, you’ll also be refunded for the service plan.
Start a return
To return your devices:
Sign in to your Connected Life account.
Locate your order and select Start a return request.
Follow the prompts to complete your request.
After you submit the request, you’ll get an email with a return label. Make sure you ship the equipment you want to return within 14 days of receiving your return label.
Devices can’t be returned to an AT&T branded store.
Replace an incorrect device
If you think you received the wrong device, contact the Abode support team for Connected Life within 14 days of receiving your order. Your order will be reviewed to confirm the devices you purchased. If you received the wrong devices, they’ll be exchanged with the correct ones at no additional cost. Your shipping cost to send back the wrong device will also be covered.