Change or reset voicemail password
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Samsung Galaxy S5 Active (G870A)

Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

  1. From the home screen, tap the Apps icon.
    device 5101/9006190_02.jpg
  2. Swipe to and tap the Visual Voicemail icon.
    device 5101/9006190_03.jpg
  3. Tap the Menu icon.
    device 5101/9006190_04.jpg
  4. Tap Settings.
    device 5101/9006190_05.jpg
  5. Tap Change password.
    device 5101/9006190_06.jpg
  6. Enter Desired new password. Reenter Desired new password then tap CONTINUE.
    device 5101/9006190_07.jpg
  7. Your password is now changed.
    device 5101/9006190_08.jpg
  8. The alternate path to reset your voicemail password is by calling voicemail and going through the IVR. Press and hold the 1 key > Enter your existing password > Tap the 4 key 2 key > 1 key.
    Note: To change your voicemail password via the IVR, you must know your current voicemail password. If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.
    device 5101/9006190_09.jpg

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