Device help

Explore tutorials and more for your device.
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LG V30 (H931)

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Something not working with your device?

Fix common service and device issues.

Learn all about your device

Want to get to know your device a litte better? Explore features, find out how to keep it safe, and more.

Learn more about your LG V30 (H931)

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Block calls

Block or unblock calls from your device. Block unknown calls.

Call features

Learn what features are available for a phone call. Make & receive a call, decline a call, adjust volume, put a call on hold, mute a call, or put a call on speaker phone; access your contacts, dialpad and home screen; return to an active call and end a call.

Call forwarding

Manage call forwarding from your device.

Call Protect

Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and back up your contacts.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Make & receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.

Wi-Fi calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

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Airplane mode

Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Mobile hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & cellular data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

Wi-Fi

Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

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Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Cleaning your device

Get tips on the best way to keep your device clean.

Device setup

Set up your device for the first time or after having done a factory reset.

Gestures & navigation

How to use air gestures and motions, and access additional motions and gestures.

Google sign-in

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.

Insert SIM & memory card

Get instructions about how to install a SIM or memory card for your device.

Keyboard & typing

Access keyboard settings, use swipe, auto-complete suggestions, emojis, speech-to-text, and one-handed operation.

Learn & customize the home screen

Make changes to apps, widgets, folders, wallpapers, home screen panels, and screen grid.

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Available memory

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Find IMEI & serial number

Learn how locate your device's IMEI and phone number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update

Learn how to update the software of the LG V30 (H931).

Software version

Determine your current device software version and check for updates.

View & manage data

Access Usage Manager to view data usage, see the apps using the most data, and set data limits.

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Ads, pop-ups & notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

Fix contacts and photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset device

Learn how to perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

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Access voicemail

Access voicemail, check voicemail messages, and view voicemail options.

Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Set up voicemail

Set up voicemail.

More Topics

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Access downloaded files

Access files downloaded from a web browser, email, and messages.

Browse the Web

Access the web, access or edit bookmarks, access tabs, and access browser settings.

Download apps & games

Download apps, games, movies, music, books, magazines, newspapers and more.

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AT&T Mobile Transfer

Move contacts, messages, music, and other data to your new device using AT&T Mobile Transfer.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Backup & restore with computer

Learn how to back up and restore your device using a computer.

Backup & restore with Google

Discover how use Google to back up contacts, photos, and files.

Backup & restore with memory card

Find out how back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.

Fix backup, sync, restore, or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

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AT&T Messages Backup & Sync

View text and picture messages, calls, and voicemail messages in a single inbox. Send and receive messages from your tablet or computer.

Block messages

Learn how to block and unblock messages.

Email settings

Manage email settings such as sync frequency, server settings, signature, removing an email account, and more.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Messaging settings

Manage messaging settings such as notification alerts, Advanced Messaging, message limits, restore default settings, and emergency/AMBER alert settings.

Send & receive email

Add and download email attachments, respond to an email and more.

Send & receive messages

Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.

Set up email

Learn how to add your email accounts so you can read and send email on your device.

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QuickMemo+

Create memos with text, drawings, images, video, reminders, and more using QuickMemo+.

Voice control

Use voice commands to control your device and access voice control settings.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Calendar

Access the calendar on your device and learn how to manage events.

Capture+

Learn how to use Capture+, which allows you to capture and draw on screenshots, create and schedule memos, and more.

DIRECTV app

Watch, search, and record your favorite movies and shows, and turn your device into your remote control, with the DIRECTV app on your phone.

Floating bar

The Floating Bar function can display app icons, web tabs, notifications, contacts, useful information, and more.

Google Assistant

Learn how Google Assistant allows you to control your device and access voice control settings using voice commands.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

Multi window

Use Multi Window to have two apps open at the same time.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

QSlide

Learn how to multitask efficiently with additional windows over your main screen with QSlide.

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Access, store photos & videos

Learn how to access and store your photos and videos.

Advanced photo & video features

Learn how to access and use Camera modes, effects, customization, and crop a photo.

Camera & video settings

Manage camera and video settings including picture size, timer, voice control, and flash.

Camera modes

Learn what camera modes are available on your device.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Take a picture

Learn how to take a picture, switch between front and rear camera, focus, and zoom.

Take a screenshot

Learn how to take and access screenshots.

Take a video

Learn how to record a video, capture images during video recording, and more.

Transfer media to & from computer

Learn how to transfer photos and videos to or from your device and a computer.

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Ads, pop-ups & notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Anti-theft

Learn how you can help protect your phone from unauthorized use if it has been lost, stolen, or reset to factory settings without your permission.

Secure my device

Learn how to lock or unlock your display, set a screen security lock type (intelligent scan, face, iris, fingerprint, pin, password, pattern, or swipe), get your PUK code, or request your device be unlocked from the AT&T network.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

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Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date & time

Learn how to set the date and time on your device as well as use the alarm clock.

Display

Change the display brightness, time out and orientation.

EasyHome

Learn about EasyHome, which provides a simpler smartphone home screen experience.

Notifications

Learn how to access and adjust notification settings, turn notifications on or off, and more.

Sounds & alerts

Change volume settings, ringtones, notification alerts and do not disturb.

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