AT&T Store San Diego The Ridge

I went in with my fiance with the intention of purchasing an iphone 11 pro max.. going in we encountered an employee by the name of Joyce (at 5658 Mission Center Rd #301, San Diego, CA 92108). She never gave us an attitude, in fact she was friendly.. the issue became apparent when both me and my fiance found out she had lied to us completely just to try and make a sale for herself. When we were set on purchasing the phone, she let us know that they had none in stock.. so when we asked about any other at&t locations between san diego and temecula that would have one in stock, she said no one did except for areas that were nowhere near.. She made it seem like no At&t in San Diego or Temecula or in between had a single iphone 11 Pro Max. She kept trying to convince us to wait for inventory to restock in her store or place an order thru the store. Deciding that was not convenient for us we left the store and by curiosity my fiance called another at&t less than a mile away to then be told by an employee "Yeah! We do have them here in stock." Drove down to the other location and sure enough they had a few for us to choose from. In the end we were still confused over the experience with the first location. Although she was a kind person, we did not appreciate the lies just for an attempt to benefit her commission/sales.

The gents in this store set me up with a new phone and the plan I needed. They were really friendly and if they were faking it, they deserve an Oscar. Good experience.

The employee that helped us was extremely polite and helpful. Even picked up a phone from a different store for me. I really appreciate it

The representatives were very professional and timely in their interaction with me. The representative that ended up working on my phone data transfer to the new phone was very knowledgeable, patient and creative in overcoming the obstacles created due to transferring from a very old phone. Thank-you!!!

I've been ready for a new phone since December of last year, and when I did an online chat with someone in regards to upgrading my phone I was informed that the 2 year contracts are no longer valid and cannot be renewed. Meaning that I would have to finance the phone and pay full retail for the device of my choosing when normally because of my contract I was given a discount for my new phone and I didn't pay nearly as much as the retail cost was and I didn't have to do monthly payments on the phone. I was beyond upset about it because there was no other option. After avoiding the fact for several months it came to a point where the phone I had was really not working well which meant it was really time for a new phone. I went into the ATT store I was helped right away, and all of the questions that I asked (because I had a lot) were answered, the person who helped me was very knowledgeable and was able to help me get a new phone. Still not thrilled about the new format of the contracts (or lack thereof) but it is what it is.