AT&T Store San Diego North Park

Was considering upgrading to iPhone 13 so visited this store 11/22/21. Started a purchase but then felt overwhelmed when told I needed new chargers. Stopped the transaction and left the store. Got home and discovered I had no service. Called the store and was told that the transaction was canceled so there should be no problem. Called AT&T, spent an hour &15 minutes only to be told my SIM was disabled and I should go back to the store. Went back and had to wait an additional 35 minutes while the very slow moving staff finished with other customers. Got the SIM replaced. Decided to switch to T-Mobile purely because of their international plan. Night and day customer service-wise. End of story? Nope. A charge of $832.09 hit my credit card. Couldn’t look it up online because my account had been disabled. Spent 56 minutes on the phone with AT&T this week to discover that the charge was for the phone I didn’t purchase!! Incompetence at its best. I’m glad I don’t have to deal with AT&T anymore.

Very long wait to get service. For something easy. Like paying your bill.

Very poor customer service by the manager. My phone broke and I needed to use a phone to file a claim. The manager said that they didn't have a phone for customers to use (It's an ATT store but they don't have phones for customers?). She said that even though there was another employee using a phone to assist a customer in front of me. When I pointed it out, she said that it was the employee's personal phone and not the store phone and she made it obvious that she was not going to help. I left and I was able to go to another ATT store and resolve the issue with Chris (Tierra Santa). Biggest observations on going to the North Park store:
1- They want to sell you things but if you ask for assistance they said they can't help. So you feel like they just want your money.
2- The employee was willing to go above and beyond but the manager wanted to do the bare minimum.
I suggest to ATT to demote the manager and promote the employee. When the employees are willing to help but the manager wants to just make a sale there is a problem. Never going back to this store.

At 8:45am today 5/28/21 I was driving west on El Cajon Blvd in San Diego, CA when someone driving an AT&T car cut me off going west to go from the extreme right lane over to the far left turning lane turning onto Illinois. License Plate 8BHD276. Reckless and inconsiderate, but then he wanted to be able to turn left and not be inconvenienced without any concern for other traffic. Rude

Amazing customer service from Raven. She was honest, patient, and extremely knowledgeable. I dislike going into branches because the reps don’t seem to know the right information or they’re trying to increase your bill, thankfully this wasn’t the case this time. Thank you for an amazing customer service experience. Hire more reps like her!