AT&T Store San Diego Murphy Canyon Road

Chris K., the store general manager, is fabulous at customer service. His goal is always to please the customer and find ways to ensure that you are satisfied. He is not "hard-sell" but rather gains more business through his patience and devotion to problem-solving. This is a rare individual in a corporate environment that can frequently disappoint. Instead, Chris K. has retained 6 loyal phone customers with AT&T––all in in my immediate family––owing to his outstanding devotion to customer service and satisfaction!

We needed to add a fifth line to our account for our son who's going into high school. We always give our youngest child the older hand-me-down phone that one of their older siblings has used for several years, but the phone had been with our previous provider. Made a call to customer service and didn't get the answers we were looking for, so I called the store on Murphy Canyon and Chris answered the call. What a difference! For starters, he was interested in really helping to make the process easy. After a very pleasant conversation, he invited us to come to the store to add the phone. When we arrived, he was expecting us--friendly and warm--wish every company we work with had a guy like Chris!

He looked at our plan, which we've had since upgrading last October, and saved us 30 bucks a month by switching us to a plan with all the unlimited everything that we're used to, and this includes adding the new line for our son. To say we were pleasantly surprised is an understatement. upon setting up our older iPhone, he informed us that our previous provider had locked the phone and waited patiently with us while we contacted them. The other provider's agent fumbled around with a poor connection while attempting to unlock our device and after 25 minutes, success. Chris popped in the new SIM card, thanked us for our business, and we were on our way.

Good, personal service is dead and buried at most companies, but this experience renewed my faith and optimism that there are still quality people out there ready to help. Thanks Chris!! AT&T is lucky to have you and we hope they know that.

Bottom line--top-notch provider with excellent service. Go to the Murphy Canyon store and be prepared to write your own 5 star review.

Since the arrival of Chris K. as manager, this store has done a complete turn-around from what it used to be. (In a word, the customer service pre-Chris was "dreadful.")

Chris pays attention to customer needs and, by extension, creates a loyal client-base that remain with AT&T. I always feel welcome when I walk into this store by manager Chris, and I am so glad to see that he is back at this store taking care of the local neighborhood once again.

He saved my family and I several monthly dollars by "refreshing our account" with the latest incentives so that we can remain loyal AT&T customers for the long haul, after Spectrum had made us an offer that was hard to refuse! I believe that Chris, through his personalized attention to customer needs and his patience with effective problem-resolution, is keeping many people from ditching AT&T and joining other providers.

I notice that Chris knows how to lead effectively, and thus his other team members are happy and make the customer feel as if he/she is part of an AT&T family business!

My family and I will always go to this store for many years to come--as long as Chris is in charge.

Came in for information about switching with my own number, employee grabbed all my info and credit card information before checking to see if it was posible; After he tried to check for number clearance he received an error, he then dialed the 1-800 number and handed me the phone to speak to their IT department, not helpful and a waste of time.

I recently went to this store right when it opened and the manager provided me excellent service. He listened to my concerns and needs and helped me to accomplish what I wanted.