AT&T Store Chicago Western Plaza

Bought a new iPhone on July 4. The phone I wanted with extra memory was not in stock, which was fine since it would be delivered the next day. What was not fine, was being told I couldn’t buy the phone outright and thatI had to pay in installments for at least 30 days before I could pay the phone off. This was lie since I paid off the balance of the phone a week later.

Also not fine was the addition of cellphone insurance to my account without discussing it with me and definitely without my permission. I’ve now had to call AT&T three times in the last two mmoneths to ge this removed from my account.

Even less fine was signing me up for the scam of a upgrade program, again without discussion or permission. AT&T wanted me to pay an extra five dollars a month to upgrade my phone when I paid off half of the purchase price!?!? Trying to get this charge removed was part of three calls in two months.

Question to AT&T, did the sales person see thatI I had a corporate discount and decide to take me and my employer for everything he could get on commission? Let it be known, yes, I have a corporate discount, but my employer DOES NOT pay the bill!

Disappointed I have to write the review. MORE disappointed AT&T put the sales rep in the position that he had to do this. When I do the next upgrade to my phone, AT&T can rest assured, it won’t be with AT&T.

Great customer service. Travis S., the manager, was very helpful with technical support. He was able to explain things to me so that I, at age 78, could understand. I will definitely see him in a month or two when my Cingular Flip #M3620 is phased out and I need a new phone.

Hector V was extremely helpful to me in navigating the process to "unlock" my phone. His patience and professionalism was amazing.

This store sold my mentally disabled son a phone and had him sign a 30 month contract. He is not ATT authorized to do anything like this on my account. ATT records confirm this fact. By selling an obviously disabled person a phone and having him sign a contract he couldn’t read let alone understand this store obviously preyed on an innocent, incompetent person for a sale. These people are despicable and should be avoided like the plague. No ethics or integrity .
You should go to an ATT corporate store and avoid this unscrupulous vendor.