AT&T Store Chicago West Monroe Street
In-store shopping
Curbside pickup
In-store pickup
Personal delivery
View:
| Day of the Week | Hours |
|---|---|
| Monday | 9:00 AM - 6:00 PM |
| Tuesday | 9:00 AM - 6:00 PM |
| Wednesday | 9:00 AM - 6:00 PM |
| Thursday | 9:00 AM - 6:00 PM |
| Friday | 9:00 AM - 6:00 PM |
| Saturday | Closed |
| Sunday | Closed |
In-store shopping
Schedule an appointmentYou can schedule an appointment at this store and visit on your schedule.
205 West Monroe
Chicago, IL 60606
US
We are located at the corner of W Monroe and Wells.
(312) 920-0414
iPhone 13 Pro Max - Learn how new and existing customers get up to $1,000 off with eligible trade-in.
Our top priority is safety
Face masks required* and provided
Employee health screening
Curbside service and touchless transactions
6 feet social distancing environment
Continuous cleaning and hand sanitizing
*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.
iPhone 13 Pro Max
Preorder online now at AT&T. Learn how to get up to $1,000 off iPhone 13 Pro Max with eligible trade-in.
Help fight heart disease
Text HEART to 52000 to donate $5 today. AT&T and its customers are proud to support the American Heart Association’s Life Is Why campaign.
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
Samsung Galaxy Z Fold3 5G
Open your possibilities. Learn how new and existing customers get the Galaxy Z Fold3 5G for up to $1000 off with eligible trade-in.
Because your security is our top priority
24/7 proactive security that helps stop threats before they get to you.
America's Best Deserve Our Best
Military and veteran families get our best price on unlimited plans starting from less than $27/mo. per line when you get 4 lines.
GET A BETTER, FASTER INTERNET EXPERIENCE
Check your eligibility. AT&T Fiber may now be available at your Chicago address!
Comparison between AT&T Fiber and AT&T Internet speeds 75Mbps and below.
Special offers and new phones for Chicago
![Apple iPhone 13]()
Phone
iPhone 13
Learn how new and existing customers get iPhone 13 for $0 with eligible trade-in. See offer details.![Apple iPhone 13 mini]()
Phone
iPhone 13 mini
Learn how new and existing customers get iPhone 13 mini for $0 with eligible trade-in. See offer details.![Apple iPhone 13 Pro]()
Phone
iPhone 13 Pro
Learn how new and existing customers get iPhone 13 Pro for $0 with eligible trade-in. See offer details.![Samsung Galaxy Z Flip3 5G]()
Smartphone
New Samsung Galaxy Z Flip3 5G
Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $1000 off with eligible trade-in.![AT&T Apple Watch BOGO]()
Smartwatch
Shop Apple Watch Deals
Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!![Prepaid phone plans in Chicago]()
Prepaid Phone Plans
Unlimited for $50/mo.
Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Chicago?AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details50.00/mo.
About the Chicago Store
Our Services
- iPhone 13, iPhone 13 Pro Max & iPhone Mini
- Cell Phones
- Wireless Plans and Setup
- Phone Activations
- Trade-In
- Device Upgrade
- Device Protection
- Tablets
- Wearables
- TV & Entertainment
- Internet
- Bill Pay and Setup
- Small Business Solutions
Our Location
At the West Monroe AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
- iPhone 13, iPhone 13 Pro Max & iPhone Mini
- Cell Phones
- Wireless Plans and Setup
- Phone Activations
- Trade-In
- Device Upgrade
- Device Protection
- Tablets
- Wearables
- TV & Entertainment
- Internet
- Bill Pay and Setup
- Small Business Solutions
At the West Monroe AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Easiest access is by public transportation. Those who do drive, there is street parking around the location as well as a paid parking lot across the street.
Meet our manager
Mark leads the team of friendly experts at the West Monroe AT&T store and has been with AT&T for 11+ years and is proud to serve the Chicago community providing the best in wireless and entertainment solutions. Mark is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
What our customers are saying
4.1- December 16, 20205This store is extremely convenient for downtown loop workers ....I’ve had excellent experiences and very fast service ....Eddie is the best AT&T representative I’ve ever had in my many years with AT&T....He is a superstar.... Eddie worked incredibly hard to improve our plan, solve a long standing problem we had with a return and moved quickly to enhanced our overall service an experience with AT&T...Eddie should be commended as an exceptional AT&T employee. It is people like Eddie that help us stay loyal to AT&T.
- August 14, 20205Great experience at the Monroe store after being with TMobile 17+ years. Eddie really talked me into switching and I can’t believe I finally did it! He was very professional and helped me with transferring my pics apps and messages. Thanks also to Bryan and Mark at the downtown Monroe Store!Response from AT&TAugust 17, 2020Hey DeDe! It really was a pleasure working with you and thank you for coming to our location. We all really enjoyed working with you and look forward to helping you in the future!
- January 21, 20205Top rated customer service
They went above and beyond their duty
They helped me out of a very usual situationResponse from AT&TJanuary 22, 2020Hey Kevin, Thank you for coming back to our store and letting us help you out with your situation. We are glad we were able to help and come see us if you need us! - November 6, 20185My sales associate (can’t remember his name) was very helpful despite the fact that my situation had a lot going on and was quite difficult.
- August 14, 20181I came in twice set up my own account after being on a joint account for years. I was told the absolute wrong information and the store manager and assistant store manager were rude and unhelpful. I was told the other person had to come in to a store for a third time because the account was “unified.” I explained my frustration in that I just wanted this to be over and asked was there any other way. The two employees basically said that’s the only option and didn’t even try to find another. I then called several representatives at AT&T and they informed me the account split could be transferred via a website (transfer billing/accept billing). We finally have been able to make this work via phone and web. Worst experience at this store during a difficult time.
Cellphones, plans & accessories
AT&T PREPAID
Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders.
Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
POPULAR SMARTPHONES
When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.
ACCESSORIES
AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.
Frequently asked questions
More locations in the Chicago area
Fast. Easy. All Online.
Get your order as soon as today
Choose curbside pickup or AT&T Right To You at checkout for faster delivery, or select standard shipping.
Standard shipping may encounter delays due to COVID-19 restrictions. Same day delivery subject to availability. Select areas only. See att.com/righttoyou for details.
Check your eligibility
See if you're eligible for $0 down financing - without hurting your credit score.
Start shoppingReq's 0% APR 30-mo. agmt. Well-qualified customers.
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Download nowUse the myAT&T app to shop the latest devices, track your orders, pay your bills, view usage, and more.
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