AT&T Store Chicago West Monroe Street

This store is extremely convenient for downtown loop workers ....I’ve had excellent experiences and very fast service ....Eddie is the best AT&T representative I’ve ever had in my many years with AT&T....He is a superstar.... Eddie worked incredibly hard to improve our plan, solve a long standing problem we had with a return and moved quickly to enhanced our overall service an experience with AT&T...Eddie should be commended as an exceptional AT&T employee. It is people like Eddie that help us stay loyal to AT&T.

Great experience at the Monroe store after being with TMobile 17+ years. Eddie really talked me into switching and I can’t believe I finally did it! He was very professional and helped me with transferring my pics apps and messages. Thanks also to Bryan and Mark at the downtown Monroe Store!

Top rated customer service
They went above and beyond their duty
They helped me out of a very usual situation

My sales associate (can’t remember his name) was very helpful despite the fact that my situation had a lot going on and was quite difficult.

I came in twice set up my own account after being on a joint account for years. I was told the absolute wrong information and the store manager and assistant store manager were rude and unhelpful. I was told the other person had to come in to a store for a third time because the account was “unified.” I explained my frustration in that I just wanted this to be over and asked was there any other way. The two employees basically said that’s the only option and didn’t even try to find another. I then called several representatives at AT&T and they informed me the account split could be transferred via a website (transfer billing/accept billing). We finally have been able to make this work via phone and web. Worst experience at this store during a difficult time.