AT&T Store Chicago West Monroe Street

Day of the WeekHours
Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 6:00 PM
Friday9:00 AM - 6:00 PM
SaturdayClosed
SundayClosed
205 West Monroe
Chicago, IL 60606
US
We are located at the corner of W Monroe and Wells.
(312) 920-0414(312) 920-0414
To continue helping keep our customers, employees, and communities safe, we’ve made a number of changes in our retail stores as a result of the coronavirus pandemic.

🠢    Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them.

🠢    We’re now offering curbside service, touchless transactions, and in some markets, door-step service with a no-contact virtual set-up.

🠢    We’re also limiting the number of people in our stores to ensure social distancing and asking customers to first go online to handle some services like bill payments and device upgrades.

🠢    Hand sanitizer is available to our employees and customers, and surfaces are cleaned and sanitized at regular intervals throughout the workday.

Device Protection Open Enrollment
Now you have another chance to protect your device even if you’ve had it more than 30 days. Sign up for AT&T Protect Advantage during Open Enrollment. Ends August 31.
Device Protection Open Enrollment
Samsung Galaxy Note20 5G
Everyone gets our best deal. Not just new customers. Learn how to get the new powerful Samsung Galaxy Note20 5G FREE with trade-in.
AT&T Samsung Galaxy Note20
HBO Max - Discover a new streaming experience
We're adding HBO Max to select plans and packages. Now get even more entertainment with wireless, TV, or internet.
Special offer for AARP members
Learn how to switch & get a $100 credit per line when you buy a smartphone on an installment plan.
AT&T speed tops the charts! AT&T is Chicago's fastest wireless network.
With more people connecting with each other virtually than ever before, having fast wireless speeds is important. Whether you are connecting with family, friends or colleagues or downloading the latest movie, we’ve got you covered.
Back to School
Home or away, go back to school with the best deals. Check out the AT&T's back to school shopping guide for ideas & deals on the latest phones, tablets & accessories.

Special offers and new phones for Chicago

  • Save 10% on AirPods
    Apple AirPod discounts

    Wireless Earbuds

    More magical than ever. AirPods combine an Iconic design with breakthrough technology and high-fidelity sound. Limited time offer.
    Ends 8/27/2020. Restrictions apply.
  • AT&T iPhone SE

    SMARTPHONE

    Learn how to get the new iPhone SE (2020) for $5/mo. Req's new line, qualifying installment with elig. unlimited plan.
  • AT&T Samsung Galaxy Note20 Ultra 5G

    SMARTPHONE

    Learn how to get the new powerful Samsung Galaxy Note20 Ultra 5G for $300 with trade-in. Req's elig. Unlimited plan, installment agmt and trade-in of elig. phone.
  • LG V60 ThinQ 5G

    SMARTPHONE

    Learn how to get the LG V60 ThinQ 5G for $10/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts). Req's new line.
  • AT&T PREPAID
    Prepaid phone plans in Chicago

    Prepaid Phone Plans

    Learn how to get Unlimited Plus for $50/mo. when you open a new line on our $75/mo. plan and sign up for AutoPay. You’ll enjoy unlimited high-speed data while saving $25 each month. Time for a prepaid phone plan in Chicago?
    50.00/mo.Plus taxes and fees with AutoPay
    After 22GB, AT&T may temporarily slow data speeds if the network is busy. Offer ends 10/29/20 in stores & 10/19/20 online. Excludes upgrades. First mo. svc. charge & taxes due at sale. In-store activ. fee is $15. Other restr’s may apply.
  • AT&T Prepaid + iPhone
    AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Chicago Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
We are here to help you find the best value in TV, Internet and Wireless. Let us review your plan and make a personalized recommendation. We are all about helping the people in our community get the best value all with a smile.
Where to Park
Easiest access is by public transportation. Those who do drive, there is street parking around the location as well as a paid parking lot across the street.
manager photo
Meet our manager
Mark Tyberg has worked at AT&T for over 10 years and loves to help customers. Mark has assembled an all star staff to help the community get the best value. Stop on by and come say Hi to the team!
manager photo
Meet our manager
Mark Tyberg has worked at AT&T for over 10 years and loves to help customers. Mark has assembled an all star staff to help the community get the best value. Stop on by and come say Hi to the team!

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 5 out of 5full starfull starfull starfull starfull star
    Top rated customer service
    They went above and beyond their duty
    They helped me out of a very usual situation
    Response from AT&T
    Hey Kevin, Thank you for coming back to our store and letting us help you out with your situation. We are glad we were able to help and come see us if you need us!
  • 5 out of 5full starfull starfull starfull starfull star
    My sales associate (can’t remember his name) was very helpful despite the fact that my situation had a lot going on and was quite difficult.
  • 1 out of 5full starempty starempty starempty starempty star
    I came in twice set up my own account after being on a joint account for years. I was told the absolute wrong information and the store manager and assistant store manager were rude and unhelpful. I was told the other person had to come in to a store for a third time because the account was “unified.” I explained my frustration in that I just wanted this to be over and asked was there any other way. The two employees basically said that’s the only option and didn’t even try to find another. I then called several representatives at AT&T and they informed me the account split could be transferred via a website (transfer billing/accept billing). We finally have been able to make this work via phone and web. Worst experience at this store during a difficult time.
  • 5 out of 5full starfull starfull starfull starfull star
    Visited store 1st time for an advice and quick issue - received a valuable advice and prompt assistance; about a week later returned to the store, based on previous positive experience, to make a purchase and again - everything went smoothly, efficient, friendly, in a highly professional manner. Very nice staff, the store manager is the best!
  • 5 out of 5full starfull starfull starfull starfull star
    I have had a recurring problem with service when coming back to the U.S. from overseas. It wasn't easy, but the CS representative was persistent, and solved the problem, recognising a glitch missed by others.

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