AT&T Store Chicago West Monroe Street

Day of the WeekHours
Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 6:00 PM
Friday9:00 AM - 6:00 PM
SaturdayClosed
SundayClosed
205 West Monroe
Chicago, IL 60606
US
We are located at the corner of W Monroe and Wells.Schedule an appointment
SHOP NOW
4.1 out of 5.0full starfull starfull starfull starempty star
(14 Reviews)
Map of 205 West Monroe in Chicago
Get directions to AT&T Store at 205 West Monroe Chicago, IL

Our top priority is to keep our customers, employees, and communities safe. Here are some important updates on our stores’ policies and procedures and we appreciate your help keeping our communities safe and healthy.

• We’re offering Curbside service, touchless transactions and, where available, no-contact delivery with virtual set-up.
• We’re cleaning and sanitizing surfaces regularly, and hand sanitizer is available for employees and customers.
• Masks are required to be worn by employees, customers, and visitors in our stores and will be provided to anyone who needs one.
• Check out COVID-19: Our Response webpage for the latest information.

Samsung Galaxy S21 5G
Best deals for everyone. New and existing customers get the Samsung Galaxy S21 5G for FREE with qualifying trade-in.​
America’s best deserve our best
Military, Veterans & their families get our best pricing on unlimited wireless. Learn how to get AT&T Unlimited for less than $27/mo. when you get four lines.
Apple iPhone 12 Pro Max
Learn how new and existing customers get $700 off the new iPhone 12 Pro Max with trade-in.
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!
AT&T speed tops the charts! AT&T is Chicago's fastest wireless network.
With more people connecting with each other virtually than ever before, having fast wireless speeds is important. Whether you are connecting with family, friends or colleagues or downloading the latest movie, we’ve got you covered.

Special offers and new phones for Chicago

  • Smartphone
    Samsung Galaxy Ultra 5G

    Smartphone

    Learn how to get the new Samsung Galaxy S21 Ultra 5G for up to $800 off with trade-in.
  • Smartphone
    Samsung Galaxy S21+ 5G

    Smartphone

    Learn how to get the Samsung Galaxy S21+ 5G for up to $800 off with trade-in.
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00/mo.Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • AT&T PREPAID
    Prepaid phone plans in Chicago

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Chicago?
    50.00/mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details
  • AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Chicago Store

Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
At the West Monroe AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Store Events
Black Friday Deals are here! - Fri, November 27
Where to Park
Easiest access is by public transportation. Those who do drive, there is street parking around the location as well as a paid parking lot across the street.
manager photo
Meet our manager
Mark leads the team of friendly experts at the West Monroe AT&T store and has been with AT&T for 11+ years and is proud to serve the Chicago community providing the best in wireless and entertainment solutions. Mark is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
manager photo
Meet our manager
Mark leads the team of friendly experts at the West Monroe AT&T store and has been with AT&T for 11+ years and is proud to serve the Chicago community providing the best in wireless and entertainment solutions. Mark is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 5 out of 5full starfull starfull starfull starfull star
    This store is extremely convenient for downtown loop workers ....I’ve had excellent experiences and very fast service ....Eddie is the best AT&T representative I’ve ever had in my many years with AT&T....He is a superstar.... Eddie worked incredibly hard to improve our plan, solve a long standing problem we had with a return and moved quickly to enhanced our overall service an experience with AT&T...Eddie should be commended as an exceptional AT&T employee. It is people like Eddie that help us stay loyal to AT&T.
  • 5 out of 5full starfull starfull starfull starfull star
    Great experience at the Monroe store after being with TMobile 17+ years. Eddie really talked me into switching and I can’t believe I finally did it! He was very professional and helped me with transferring my pics apps and messages. Thanks also to Bryan and Mark at the downtown Monroe Store!
    Response from AT&T
    Hey DeDe! It really was a pleasure working with you and thank you for coming to our location. We all really enjoyed working with you and look forward to helping you in the future!
  • 5 out of 5full starfull starfull starfull starfull star
    Top rated customer service
    They went above and beyond their duty
    They helped me out of a very usual situation
    Response from AT&T
    Hey Kevin, Thank you for coming back to our store and letting us help you out with your situation. We are glad we were able to help and come see us if you need us!
  • 5 out of 5full starfull starfull starfull starfull star
    My sales associate (can’t remember his name) was very helpful despite the fact that my situation had a lot going on and was quite difficult.
  • 1 out of 5full starempty starempty starempty starempty star
    I came in twice set up my own account after being on a joint account for years. I was told the absolute wrong information and the store manager and assistant store manager were rude and unhelpful. I was told the other person had to come in to a store for a third time because the account was “unified.” I explained my frustration in that I just wanted this to be over and asked was there any other way. The two employees basically said that’s the only option and didn’t even try to find another. I then called several representatives at AT&T and they informed me the account split could be transferred via a website (transfer billing/accept billing). We finally have been able to make this work via phone and web. Worst experience at this store during a difficult time.

More locations in the Chicago area

  • AT&T Store Chicago Chicago State St.

    10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 12:00 PM - 5:00 PM
    16 North State St
    Chicago, IL 60602
    US
    phone
    Services
    Wireless Bill Payments, Equipment Trade-in & Recycling Program, Small Business Solutions, Beats by Dre, Bose, Headphones, Tablets and Accessories, Free Consulting on Devices
    0.31 mi to your search
    Map of 16 North State St in Chicago
  • Map of 20 South Clinton Street in Chicago
  • Map of 15 S Halsted St in Chicago

Want to stay in the loop?

Sign up for the latest deals, product news, and more from AT&T.
Thank you! Your email has been successfully submitted.Your email was unable to be submitted at this time. Please, try again later.
By submitting your email address, you agree to receive future emails from AT&T and its family of companies. We’ll email you offers and promotions about AT&T products and services.