AT&T Store Oregon City Oregon City

Reps are really good at what they do and got me what I needed for my current situation.

The customer service at this location is horrendous to put it nicely. The customer service manager is no help to anyone. I recently purchased two new Apple watches one was in stock and one needed to be ordered. The customer service representative suggested that I have it shipped to the store since you USPS wouldn't leave it at my door if I wasn't home. I agreed that was a better idea. He says he will call when it's in and I have 7 days to get the watch or it gets sent back. At this time, another unhappy customer who had problems specifically to that location was told it would be a week till they could be helped because the service manger was on vacation. No one else is trained on that job position and that store is without any managerial experience for a week??? Anyhow, I tracked the package through USPS and saw it was delivered today. Few hours go by, no phone call. I was out so I decided to stop in. That's when says my watch isn't there, and from what he can tell it's at the post office. Now I'm getting worried because my watch is in an unknown location. I head to the closest post office, wait for the shipping manager, all for him to tell me that it is in fact at the att store, in a lock box with a key in their post box. Annoyed, because now I realize that the customer service rep was incorrect in the first place and my watch could have just been sent to my residence. Once back at the att store, when I inform him what the post office says, he agrees that makes sense and says he will go get it from the mail box. But oh no, he can't. Because the manager, whose been in a office on some call this whole time, tells him I need to wait 15 more min till her call is over before he can go get it. Are you actually serious?!?! Not only did they waste hours of my time already she wanted me to wait longer with my two kids!!!! Absolutely completely horrible customer service.

The person I talked to was very helpful and courteous, needed to have a sim card replaced and my phone info switched to it, was in an out in less than 15 minutes

Mercedes did a great job at explaining the difference between phones allowing my decision to be very easy. She made my experience very pleasent.

I have had AT + T since forever and was welcomed in and taken care of in a way I am used to from AT +T . The store was clean and set up well. It was a very positive visit.