Device help

Get step-by-step help and info for your device.

Access Downloaded Files

Access files downloaded from a web browser, email, and messages.

Browse the Web

Access the web, access or edit bookmarks, access tabs, and access browser settings.

Download Apps & Games

Download apps, games, movies, music, books, magazines, newspapers and more.

Using the KaiOS Store

Learn how to access the KaiOS store and download apps. 

Backup & Restore with a Computer

Backup and restore your device with a computer.

Backup & Restore with Memory Card

Find out how back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.


Learn how to use PhoneCopy to backup files on your device. 

Optimize Battery Life

Tips and tricks to extend your battery performance.

Block or Unblock Calls

Block or unblock calls from your device. Block unknown calls.

Call Features

Get familiar with in-call options, including muting and speakerphone, as well as advanced call features, such as creating a conference call.

Call Forwarding

Manage call forwarding from your device.


Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Quick Settings or through Settings.


Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.


Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Setup

Set up your device for the first time or after a factory reset.

Google Sign-In

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.

Keyboard & Typing

Type, change T9 settings, and use Auto-complete.

Learn & Customize the Device

Change the wallpaper and edit home screen shortcuts.

Phone Assembly

Install and remove the battery, SIM card, and memory card (microSD).


Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Block or Unblock Messages

Block messages from your device.

Email Settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Messaging Settings

Manage messaging settings such as notification alerts, Advanced Messaging, message limits, restore default settings, and emergency/AMBER alert settings.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.


Learn how to search for and watch videos on YouTube. 


Access the calendar on your device and learn how to manage events.

Creating a KaiOS Account

Learn how to create and access your KaiOS account. 

FM Radio

Learn how to use and tune FM radio channels. 

Google Maps

Learn how to access Google Maps, enter an address to get directions, and view a location. 


View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Access, Store Photos & Videos

Learn how to access Photos & Videos.

Camera & Video Settings

Manage camera and video settings including flash, timer, and more.

Take a Picture or Video

Learn how to take a picture or video, switch between camera and video modes, and more.

Take a Screenshot

Learn how to take a screenshot and share or edit your screenshot.

Transfer Photos & Videos

Transfer files to or from your device and a computer.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.


Factory reset protection allows you to prevent non-authorized users from accessing your device if it's been lost, stolen, or reset to factory settings without your permission. Only someone with the associated KaiOS account or screen lock information can use the device.

Secure My Device

Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked from the AT&T network.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.


Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date, Time & Alarm

Learn how to set the date and time on your device as well as use the alarm clock.


Change the display brightness, time out and orientation.

Notifications & Alerts

Learn how to access and adjust notification settings and turn notifications on or off.


Change volume settings, ringtones, notification alerts and do not disturb.

Available Memory

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Find IMEI, Phone & Serial Number

Learn how locate your device's IMEI, serial number, and phone number.

Software update for the Alcatel SMARTFLIP (4052R)

Learn how to update the software of the Alcatel SMARTFLIP (4052R).

Software Version

Determine your current device software version and check for updates.

View & Manage Data

View data usage and turn mobile data on or off.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App Troubleshooting

Learn how to troubleshoot apps by clearing the app data, removing an app, and reinstalling.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Set Up Voicemail

Set up voicemail.

Having device issues?

Fix common service and device problems.