Device help

Find step-by-step help for your device.
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AT&T Navigator

Get directions and navigation using ATnT Navigator.

Browse the Web

Browse the web, manage browser tabs, and bookmarks.

Browser options

Access browser settings to clear history, set homepage, adjust text size, manage pop-up, change the default browser, and restore default settings.

Download apps & games

Download apps, games, movies, music, books, magazine, newspapers and more.

Health

Use the Health app to keep track of your health and fitness information.

Maps

Get directions and navigation using the Maps app.

Mobile Wallet

Store your boarding passes, tickets, rewards cards, and with Apple Pay, your credit cards, debit cards, and store credit cards.

Remove an app

Remove an icon from your home screen and delete apps from your device.

View or close running apps

How to view, switch between, and close running applications.

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AT&T Mobile Transfer

Move contacts, messages, music, and other data to your new device using ATnT Mobile Transfer.

Sync & transfer content (iCloud)

Setup iCloud to sync, backup, or transfer contacts, photos, music, apps, calendars, and more.

Sync & transfer content (iTunes)

Setup iTunes to sync, backup, or transfer contacts, photos, music, apps, calendars, books, movies, ringtones, and more.

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AT&T Mobile Transfer

Move contacts, messages, music, and other data to your new device using ATnT Mobile Transfer.

Sync & transfer content (iCloud)

Setup iCloud to sync, backup, or transfer contacts, photos, music, apps, calendars, and more.

Sync & transfer content (iTunes)

Setup iTunes to sync, backup, or transfer contacts, photos, music, apps, calendars, books, movies, ringtones, and more.

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Battery life

Tips and tricks to extend your battery performance.

Charge the battery

Tips on charging your battery.

Display

Change the display time out, brightness and orientation.

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Block calls

Block or unblock calls from your device.

Call forwarding

Manage call forwarding from your device.

Caller ID

Show or hide your caller ID when making calls.

Conference calling

Add another person to your call, merge calls, place someone on hold and more.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

FaceTime

Make or receive a video or audio call using Facetime.

Favorite contacts

Make your most frequently used contacts easier to access

In-call options

Learn what features are available while on an active call.

Make & receive a call

Place, receive, and reject a call.

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Airplane mode

Turn Airplane mode on and off.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Connect to AT&T Microcell

Connect your device to the ATnT MicroCell.

Mobile hotspot

Set up your device as a mobile hotspot and share your data connection with Wi-Fi-capable devices.

Signal & cellular data

View cellular network signal n turn mobile data on or off.

Wi-Fi

Connect to or remove a saved Wi-Fi network.

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Control center

Use Control Center for quick access to commonly used settings (Airplane mode, Wi-Fi, Bluetooth, AirDrop, and AirPlay), apps (Flashlight, calculator, timer, and camera), and more.

Device layout

Hardware features and software navigation of your device.

Device setup

Set up your device for the first time or after having done a factory reset.

Gestures & navigation

Control your device by making specific movements with your hand.

Insert SIM card

Install and remove the SIM.

Keyboard & typing

Cut and paste, use speech-to-text, and access keyboard settings.

Power device on or off

Turn your device on and off.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Spotlight search

Search for contacts, music, movies and apps stored on your device using.

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Block messages

Block messages from your device.

Email settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

iMessage

Use iMessage to send and receive messages with other iMessage users.

Messaging settings

Set text (SMS) and picture (MMS) message alerts, limits, display options and more.

Send & receive email

Add and download email attachments, respond to an email and more.

Send & receive messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

Set up corporate email

Add your Exchange email account to sync email, contacts, calendar, and notes to your device.

Set up personal email

Add your personal email account to sync email, contacts, calendar, and notes to your device.

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AT&T Mobile Transfer

Move contacts, messages, music, and other data to your new device using ATnT Mobile Transfer.

Display

Change the display time out, brightness and orientation.

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Siri

Siri lets you use your voice to send messages, schedule meetings, place phone calls, and more.

Calendar

Access the calendar and manage events.

Record a voice memo

Record and play back a saved voice memo.

Reminders

Keep track of all the things you need to know like due dates and locations.

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Camera & video settings

Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.

Play music

Play music, turn the music player off.

Take a picture or video

Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.

Transfer media to & from computer

Transfer files to or from your device and a computer.

View & share photos or videos

Access, view, and share your photos and videos.

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Forgot Apple ID

Reset or recover an Apple ID.

Secure my device

Lock or unlock your display, set a screen passcode, get your devices PUK code, or request your device be unlocked from the ATnT network.

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Accessibility

Turn on features such as TalkBack, Hearing aid mode, and more.

Date & time

Set the date and time.

Display

Change the display time out, brightness and orientation.

Sounds & alerts

Change volume settings, ringtones, and notification alerts.

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Available memory

Check the available device storage.

Find IMEI & serial number

View the device IMEI, phone, SIM (ICCID) and serial number.

Software update

Learn how to update the software for the iPhone, iPad, and Apple Watch.

Software version

Determine your current device software version and check for updates.

View & manage data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

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App troubleshooting

Improve your app and device performance.

Reset device

Perform a soft, factory, and alternate master reset of the device.

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Access voicemail

Check your voicemail messages.

Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

Set up voicemail

Set up voicemail on your device.

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