Device help

Find step-by-step help for your device.
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ARTICLES

Browse the Web

Browse the web, manage browser tabs, and bookmarks.

Browser options

Access browser settings to clear history, set homepage, adjust text size, manage pop-up, change the default browser, and restore default settings.

Download apps & games

Download apps, games, movies, music, books, magazine, newspapers and more.

Remove an app

Remove an icon from your home screen and delete apps from your device.

View or close running apps

How to view, switch between, and close running applications.

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AT&T Mobile Transfer

Move contacts, messages, music, and other data to your new device using ATnT Mobile Transfer.

Fix backup, sync, restore, or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Sync & transfer content (iCloud)

Setup iCloud to sync, backup, or transfer contacts, photos, music, apps, calendars, and more.

Sync & transfer content (iTunes)

Setup iTunes to sync, backup, or transfer contacts, photos, music, apps, calendars, books, movies, ringtones, and more.

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Battery life

Tips and tricks to extend your battery performance.

Charge the battery

Tips on charging your battery.

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Block calls

Block or unblock calls from your device.

Call forwarding

Manage call forwarding from your device.

Caller ID

Show or hide your caller ID when making calls.

Conference calling

Add another person to your call, merge calls, place someone on hold and more.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone, or marking as a Favorite.

FaceTime

Make or receive a video or audio call using Facetime.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

In-call options

Learn what features are available while on an active call.

Make & receive a call

Place, receive, and reject a call.

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Airplane mode

Turn Airplane mode on and off.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Mobile Hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & cellular data

View cellular network signal, turn Wi-Fi Assist, international roaming, or your mobile data connection on or off.

Wi-Fi

Connect to or remove a saved Wi-Fi network.

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Cleaning your device

Get tips on the best way to keep your device clean.

Control center

Use Control Center for quick access to commonly used settings (Airplane mode, Wi-Fi, AirDrop, and AirPlay), apps (Flashlight, clock/alarm/timer, night shift, calculator, and camera), and more.

Device layout

Hardware features and software navigation of your device.

Device setup

Set up your device for the first time or after having done a factory reset.

Find IMEI & serial number

View the device Serial, IMEI, and ICCID number.

Gestures & Motion

Control your device by making specific movements with your hand.

Insert SIM card

Install and remove the SIM.

Keyboard & typing

Cut and paste, use speech-to-text, and access keyboard settings.

Power device on or off

Turn your device on and off, and perform a soft reset.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

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Block messages

Block messages from your device.

Email settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

iMessage

Use iMessage to send and receive messages with other iMessage users.

Messaging settings

Change text (SMS), picture (MMS), emergency, and AMBER alert settings

Send & receive email

Add and download email attachments, respond to an email and more.

Send & receive messages

Create and respond to text (SMS), picture (MMS), or iMessages, add, save, and view received attachments and more.

Set Up Email

Add your personal email accounts so you can read and send email on your device.

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AT&T Mobile Transfer

Move contacts, messages, music, and other data to your new device using ATnT Mobile Transfer.

Find IMEI, Phone & Serial Number

View the device Serial, IMEI, and ICCID number.

Gestures & Motion

Control your device by making specific movements with your hand.

Insert SIM

Install and remove the SIM.

Mobile Hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Notifications & Alerts

Learn how to access and adjust notification settings and turn notifications on or off.

Secure My Device

Lock or unlock your display, set a screen passcode or Touch ID, or adjust the lock screen timeout settings.

Set Up Email

Add your personal email accounts so you can read and send email on your device.

Set Up Voicemail

Set up voicemail on your device.

Sounds

Change volume settings, ringtones, and notification alerts.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

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Screen time

Screen Time helps give you a better understanding of the time spent using apps, visiting websites, and on your devices overall so you can make the most of how you choose to spend time on your iPhone or iPad.

Siri

Siri lets you use your voice to send messages, schedule meetings, place phone calls, and more.

Calendar

Access the calendar and manage events.

DIRECTV app

This tutorial shows how to access and use DIRECTV app if you are a DIRECTV subscriber.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

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AirDrop

Transfer files wirelessly from one compatible device to another.

Camera & video settings

Manage camera and video settings including flash, timer, recording mode, and more.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Take a picture or video

Take a screenshot edit a picture or video, use the front and rear camera, and switch between camera and video modes.

Transfer media to & from computer

Transfer files to or from your device and a computer.

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Ads, pop-ups & notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Find my iPhone

Use Find My iPhone to find your device and take additional actions that can help you recover it and keep your data safe.

Forgot Apple ID

Reset or recover an Apple ID.

Secure My Device

Lock or unlock your display, set a screen passcode or Touch ID, or adjust the lock screen timeout settings.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

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Accessibility

Turn on features such as VoiceOver, Hearing aid mode, and more.

Notifications

Learn how to access and adjust notification settings and turn notifications on or off.

Sounds

Change volume settings, ringtones, and notification alerts.

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Available memory

Check the available device storage.

Find IMEI & serial number

View the device Serial, IMEI, and ICCID number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Software update

Learn how to update the software for the iPhone, iPad, and Apple Watch.

Software version

Determine your current device software version and check for updates.

View & manage data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

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Ads, pop-ups & notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App troubleshooting

Improve your app and device performance.

Fix contacts and photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

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Access voicemail

Check your voicemail messages.

Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Manage voicemail settings & security

Learn how to manage your voicemail, including recording a personal greeting and changing your password.

Set Up Voicemail

Set up voicemail on your device.

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