[{"b":"00:00:01.26","t":"♪music♪","e":"00:00:02.96"},{"b":"00:00:02.96","t":"In this video","e":"00:00:03.83"},{"b":"00:00:03.83","t":"we'll look at how to return your
AT&T Internet, AT&T Fiber,","e":"00:00:07.83"},{"b":"00:00:07.83","t":"and AT&T Internet Air equipment
in three steps.","e":"00:00:11.20"},{"b":"00:00:12.03","t":"Call us, gather the equipment
to return,","e":"00:00:15.96"},{"b":"00:00:15.96","t":"and bring just the
equipment needed","e":"00:00:17.76"},{"b":"00:00:17.76","t":"to your local FedEx
or the UPS Store.","e":"00:00:20.70"},{"b":"00:00:20.70","t":"Let's quickly look at each step.","e":"00:00:22.50"},{"b":"00:00:22.50","t":"If you haven't already,","e":"00:00:23.73"},{"b":"00:00:23.73","t":"first give us a call
at 800.288.2020","e":"00:00:28.60"},{"b":"00:00:28.60","t":"and ask for returns.","e":"00:00:30.43"},{"b":"00:00:30.43","t":"Please have the account number
and account information handy","e":"00:00:33.50"},{"b":"00:00:33.50","t":"to authenticate.","e":"00:00:34.66"},{"b":"00:00:34.66","t":"Our agent will send you an email
with detailed info","e":"00:00:37.56"},{"b":"00:00:37.56","t":"on how to return your
internet equipment.","e":"00:00:39.66"},{"b":"00:00:39.66","t":"Remember to check your
email Spam or Junk folders","e":"00:00:42.03"},{"b":"00:00:42.03","t":"if you don't see the email.","e":"00:00:43.43"},{"b":"00:00:43.43","t":"Next, gather up","e":"00:00:44.50"},{"b":"00:00:44.50","t":"all of your working AT&T
owned internet equipment.","e":"00:00:47.83"},{"b":"00:00:47.83","t":"Depending on your service,","e":"00:00:49.26"},{"b":"00:00:49.26","t":"that may include your
internet gateway or Hub,","e":"00:00:52.36"},{"b":"00:00:52.36","t":"the power supply,
and Wi-Fi extenders","e":"00:00:54.96"},{"b":"00:00:54.96","t":"if you are subscribed to our
Extended Wi-Fi Coverage Service.","e":"00:00:58.36"},{"b":"00:00:58.36","t":"There's no need to return
HDMI cables, ethernet cords","e":"00:01:02.03"},{"b":"00:01:02.03","t":"or equipment you have
purchased separately.","e":"00:01:04.10"},{"b":"00:01:05.30","t":"Also, leave the Optical Network
Terminal or fiber jack","e":"00:01:09.26"},{"b":"00:01:09.26","t":"where it's installed
in your home.","e":"00:01:11.20"},{"b":"00:01:11.20","t":"These boxes are often installed
on your home's wall","e":"00:01:14.06"},{"b":"00:01:14.06","t":"and leave any cables","e":"00:01:15.43"},{"b":"00:01:15.43","t":"you see at the bottom
of the terminal or fiber box","e":"00:01:18.36"},{"b":"00:01:18.36","t":"or the Optical Network Terminal
power supply.","e":"00:01:21.13"},{"b":"00:01:21.13","t":"This includes the green
fiber cable inside the box.","e":"00:01:24.16"},{"b":"00:01:24.16","t":"You will not be returning these.","e":"00:01:25.80"},{"b":"00:01:28.53","t":"Now, gather the equipment
to return to your local FedEx","e":"00:01:31.56"},{"b":"00:01:31.56","t":"or the UPS Store.","e":"00:01:33.20"},{"b":"00:01:33.20","t":"You do not need to pack your
equipment in a special box.","e":"00:01:36.26"},{"b":"00:01:36.26","t":"The FedEx or the UPS Store agent
will handle that for you","e":"00:01:38.96"},{"b":"00:01:38.96","t":"at no charge.","e":"00:01:40.06"},{"b":"00:01:40.06","t":"The email we send you will have
links to find the FedEx","e":"00:01:43.06"},{"b":"00:01:43.06","t":"or the UPS Store most
convenient for you.","e":"00:01:45.30"},{"b":"00:01:45.30","t":"Just bring your
internet equipment,","e":"00:01:47.00"},{"b":"00:01:47.00","t":"your account number and the
account holder's last name.","e":"00:01:49.96"},{"b":"00:01:49.96","t":"And here's an important note:","e":"00:01:51.46"},{"b":"00:01:51.46","t":"make sure the store rep
scans your equipment","e":"00:01:53.66"},{"b":"00:01:53.66","t":"to ensure the equipment
is properly returned.","e":"00:01:56.10"},{"b":"00:01:56.10","t":"Don't just drop it
in a drop box.","e":"00:01:58.26"},{"b":"00:01:58.26","t":"The FedEx or the UPS Store agent
will give you a tracking number","e":"00:02:01.53"},{"b":"00:02:01.53","t":"once they've scanned
in your AT&T equipment.","e":"00:02:04.16"},{"b":"00:02:04.16","t":"Keep this tracking
number for your records.","e":"00:02:06.36"},{"b":"00:02:06.36","t":"The 21 day return window
starts the day","e":"00:02:08.96"},{"b":"00:02:08.96","t":"the service is deactivated.","e":"00:02:10.66"},{"b":"00:02:10.66","t":"There may be non-return fees
after that,","e":"00:02:12.86"},{"b":"00:02:12.86","t":"so please return the
equipment quickly","e":"00:02:14.90"},{"b":"00:02:14.90","t":"after reaching out to us.","e":"00:02:16.86"},{"b":"00:02:16.86","t":"Thank you for choosing AT&T!","e":"00:02:19.23"}]

Devuelve tu equipo de internet de AT&T