AT&T Store Atmore Atmore

Terrible experience today. My youngest son, age 19, was duped so the salesman could earn a commission. Son broke his phone and went to get another. He had only one single payment left, but they instead had him payoff another phone on the plan by mistake. There was no reason for this to happen. So youngest son was told he had to pay 720 dollars, when in actuality, he only owed 32 dollars. He paid all except 80 dollars in cash…When my oldest son (who is the owner of the plan) went into the store, he was met with a female who said she was the manager of the store. She was abrasive, loud and very rude to him saying she would not refund any money. So we called the corporate number, and after a lengthy call to them, we were told that we would be refunded and to head back over to the store. We went back only to be treated like we were the enemy. As I was calmly telling the guy there what we were told on the phone, he kept interrupting me and telling me that they are salespeople and that is their only job; to sell. It is not their liability to know which phone on the plan should be paid off, nor do they care which phone goes with which number. Manager female comes back into the store (I am sure she was called) with a terrible attitude and starts yelling at us saying she does not care what corporate says they will not refund. There were customers inside the store while this whole thing happened, and I mentioned to her to take her tone down because she had customers listening, but she said that is how she normally sounds. So now we are going to call the main AT&T number back tomorrow to see what a next step is. So a few takeaways here: First, salespeople will not refund because they want to keep that commission, and also, what the corporate people say is not in line with what the Atmore store says. I mean, they were not going to hear it. No refund no matter what. I was going to open a corporate plan with them, but not anymore. I was appalled by the unprofessional behavior displayed by the three employees of this store in Atmore, Alabama. If I treated my customers like this, I would be out of business.

Went into the store to pick out a phone for my grand baby for Christmas….Wasn’t really sure about the best phone and service would best fit her. Joe was happy to assist me and with her help and knowledge of the phones and services you all have into offer, we were able to pick the perfect IPhone and service that would best for her and her needs! 😁
Thank You Joe! Will most definitely recommend you and your store to my friends and family!

I went in and Jo took great care of me. She answered all my questions and for sure gained my in store visits over telephone interactions. She's kind, go JO!

Did not take care of my 90 yr old aunt. Told her to go outside in 40 degree weather. Aunt just needed her phone activated because it was brand new. Manager refused to contact me after multiple calls.

I received the best customer service from the employees in the Atmore Store