AT&T Store Gardendale Gardendale

Best translation from one cell service to y'alls. We were in and out in 45 min. We had the best service. I want to thank ms brionna little for being such a blessing.

Let me just say that I had no intentions on leaving ATT with TV and BB! I only went in for my wireless service. Amber and her manager TIAUANA were very helpful! Not only did they get my wireless service hooked up but I now have this awesome TV service and internet! AND prepaid! Thanks for making your store my new one stop shop! I am so happy!

If I could give this store and A T &T a negative review I would. Waited 1 hour and 15 minutes to try to correct a problem they made when they set up service.
I have had to called customer service every month waited on hold over 30 minutes every time to have bill corrected since we got service. Figured I would go to source to fix this. What a waste of time. Absolutely the worst.!!!

I don't ever write reviews, however we had such a terrible experience with Kevin and the company needs to know and address this. We were needing to replace our phones and went to the Gardendale store.
We selected two phones and Kevin brought out different models than we selected. He never said a word and while "getting things started" we noticed the different products. He didn't say a word until we caught this! When asked he said they didn't have what we wanted and he said these were about the same - oh, but surprise they were much more expensive. We pushed back and then he said he would "go check". He then came back with one phone he said he "found" but the other model they didn't carry anymore (but was on display all the same). We proceeded with the one phone he "found". As he was going through the set up, I looked at the box and it was again the wrong model (wrong color). At this point I was ready to be done with this and thought the color wasn't a big deal. I pointed it out to him and he said "it was close". We're close to finishing the transaction and he told me the amount due, which was a fraction of the phone. We were very clear that we would be paying for the phone up front. He then said, well this way you can just make a payment. We reiterated that we were buying the phone outright. He then said, well then we'll have to change your plan too. WHAT???!!!! This was worse than buying a used car. Unbelievable. We cancelled the transaction entirely. Oh but to do this, we had to wait around another 40 minutes for him to call corporate. And to now top it all off, I received an email last night that I had signed up for "Protect Advantage" for $15 a month on my new device (which was not even purchased) AND WE NEVER SIGNED UP FOR THIS!! Another 30 minutes on the phone today to get this straightened out with the end result that even though I called today, I have to call when it appears on the next months bill and request it to be credited. COME ON AT&T!!!

This At&t is the worse. Came in Sept 2019 to AT&T from T-Mobile. Had my husband on First Net and had my own plan. His plan was suppose to have his phone and watch for $45, mine just had my phone line for $88 with my 25% discount with my husband being military. Realized I’ve been paying for a watch/insurance on my plan that I don’t even have!!...I’ve never had my credit towards our bill for turning in our S9, Samsung watch, & iPhone 7 Plus that day and have never had the 20-25% added to my account t. We had to get whole new lines (FROM A DIFFERENT ATT STORE) bc our accounts are so screwed up. They even entered my husbands FirstNet again incorrectly which made it where we couldn’t even check his bill and after 6 attempts in so many months the problem isn’t resolved! If you want to go to ATT I recommend going to Dora, AL!!