AT&T Store Gardendale Gardendale

Great customer service

Really awful experience. Got there 45 minutes before closing as I had a few questions after customer service sent me to a permanently closed AT&T location. Kevin came to help and gave me exactly less than 3 minutes to explain what I needed before interrupting me and telling me I needed to hurry because he was closing. I thought they close at 7:00 (THEY DO) and it would have taken me about 2 more minutes to finish my questions and head home to decide what to do. The money I was given for a new phone was from a family member for my birthday and I’ve never received a gift from her so this was very special to me. Thanks for making sure my Birthday was SH*T, Kevin. I’ve been at WORK all day and actually stayed 2 hours late to assist my customers. I couldn’t imagine telling them to be quiet because I was closing (what was preventing you from answering my 2 minutes of questions and then going to sit back down). I said I would just find another AT&T location and Kevin said “OK” and sat back down. Sorry I had 5 minutes of questions that were annoying to you within 3 minutes. Really awful experience. These people know we are STUCK with them so they don’t care how they treat us. This has usually been one of the worse customer service experiences at AT&T in 15 years which says ALOT. You get a gold star for NOT giving a single F about your job, Kevin :)

I went in to add lines to my service, switch phone numbers, add a line with an existing phone, add TV, internet -- it was a complex order. Brianna helped us. She was knowledgable, efficient and very personable. I would recommend her and this store very highly.

I knew I shouldn’t have gone to this store (from past experiences), but I was close and was ready to pay full price for a phone. Walked in with my mom nothing was said to us. No one even acknowledged we had walked in. One worker was there with maybe two customers in the store. We waited 45 mins for someone to finally come from the back to help all for them to tell us they didn’t have the phone I was looking to purchase. If someone would’ve checked us in when we walked in we would’ve known right then there wasn’t a phone there for us to purchase and we wouldn’t have waited 45 mins for nothing. Terrible customer service. Will just make the trip to the Apple store next time like I have done the past few times. Lesson learned.

Zip friendliness. Walked in, at least 3/4 employees but no one acknowledged us for 15/20 minutes. Store was not busy (although staff ppl each had a customer). Just would have been nice if someone had said “welcome to AT&T. Will be with you ASAP”. Oh well....way of the world I guess...