AT&T Store Lake Havasu City Sunset Plaza

I want to compliment Jordan, I had a phone exchange, SIM card etc he assisted me professionally and made me feel at ease. He went out of his way to help me with all my requests.

I went to this store to purchase a replacement for my old tablet. I ended up purchasing and iPad Pro. The salesperson that helped me told me they do not make a wifi only version of the iPad Pro. So, I had to purchase the cellular version if I wanted the iPad Pro. The salesperson said I could pay off the balance of the iPad Pro after 30 days and then cancel the New cell number to eliminate the monthly cellular charge. The next day I was looking on the internet for a case for the iPad Pro and found a wifi only version of the iPad Pro. So, I went back to this store and told them I was mislead that in fact there is a wifi only version of the iPad Pro. The store manager said that AT&T doesn't sell a wifi only version. I told the store manager to cancel my order. She said the store will call me when my iPad Pro was delivered to the store. At that time I could tell them to cancel my order. The store would then return the iPad Pro and all the charges to my AT&T account for the new device and the sales tax would all be reversed. It gets worse!1. This AT&T store never called me when they received my iPad Pro2. When I called them to find out if they received my iPad Pro they said yes. I told them to cancel the order per the instructions the store manager gave me. The person on the phone told me I had to come in and pick up the device and return it myself.4. I went to the store and spoke a salesperson and told them I was returning the device because I was mislead by the salesperson that sold me the device that there wasn't a wifi only version. The salesperson said that the salesperson that sold me the device would not lie to me. So, this salesperson basically called me a liar. I asked to speak with the manager. She said she would walk with me to the UPS store to return the device5. A week or so went by and I did not see any credits on my AT&T account or my credit card I used to pay the sales tax. 6. I called the store manager. She called me back and said AT&T needed a copy of the tracking info7. I emailed the store manager with a screen shot showing the device was delivered to the return address8. A couple of days later I get a text Message from AT&T asking me to call them. I spent almost an hour on the phone trying to get the cellular charges credited to my account. Then, I was told that the sales tax I paid on my credit card would be returned to me in a check in two to three weeks.Long story short, the salesperson that helped me purchase the iPad Pro should have told me that AT&T doesn't sell a wifi version of the iPad Pro put other retailers do. The salesperson was only concerned about the commission they would earn, not about my needs.I highly recommend that all employees in this store are trained to deliver a consistent message to customers on how returns are handled.

The visit was very good. Everything went well. Rep was very knowledgeable.

She is the rudest person I have ever met. She demanded personal information that had nothing to do with why I was there. I left extremely upset. I took my business elsewhere: was treated kindly and respectfully and left a happy customer. The ONLY reason I gave 1 star is because I had to mark the box, otherwise it would be ALL ZEROS.