AT&T Store Tucson Broadway

David M was professional, thorough, friendly, extremely knowledgeable, & patient. We upgraded 1 of 3 of our phones & purchased 2 Iwatches and multiple accessories. A successful trip to this AT&T store, we were able to save a great deal of money, and are very pleased. Thanks for 100% effective & efficient customer service David.

I went to this store because my phone would not charge. Alex intimated that I needed a new phone. I picked one out and wanted to pay cash, but was told that I had to finance it- make monthly payments. I said alright , but then was told to get the stated price that I had to sign up for auto pay. At that point I said forget it- I have been a customer for several years and have never paid my bill late. I said forget it. I went across the street to a phone repair shop. The repair guy there put a curved tool into my charging slot and pulled out a little ball of lint. He charged me nothing and my phone has been charging fine since then. I assume that a company as big as yours would better serve your customers by performing a service such as lint removal rather than telling people that they need a brand new phone. I think that, at best, it is poor customer support and, at worst, fraud. When it is time to get a new phone I will not being buying one from your company and will more than likely take my business elsewhere. You should be ashamed of your greedy practices.

Finally switched from sprint after decades so I don't have a full opinion yet. I will say the kevin was very helpful and pretty much had an answer to all are questions wich were alot. We weren't sure we would get a plan with at&t or Verizon but we felt comfortable after talkin to kevin and 3 hrs later we walked out with 4 phones (actually 2 and 2 will be mailed) and a direct TV plan. Hopefully all the billing and plan details are going to be seamless and no hidden bs. Thanks again Kevin you rock

I was dealing with Esidro. He is really great to communicate with. He understood my needs, was totally available. I couldn't have asked for a better experience.

If you want the best service, the best, particularly with new service ask for Jose at the Broadway ATT store in Tucson. I met him yesterday for the first time. He took care of a complicated phone situation which along with phone calls took about two hours. He proved customer friendly, quite competent and most of all CARED about helping the customer. After my experience, if I owned a business, I would hire Jose in a second. If you want the best service around ask for Jose. He's the five star.