AT&T Store Fayetteville Fayetteville

Be careful if you go to this location to get a new phone. I upgraded two phones at different times and they added insurance to both lines. This was done after I told the rep that I didn't want insurance because I had it through a third party. I was able to catch it and cancel it, but this is very disturbing. I asked for a "good faith" credit on top of the refund and the chat line associate agreed and provided that.

Mateo was great and very helpful. The store manager, Huey, was absolutely useless. During my time in the store she talked to me a total of 10 minutes then insisted there was nothing she could do. So I had to call customer service while in the store to ultimately get my situation figured out. She also scolded Mateo in front of me for actually trying to help me. He got on his phone to try and resolve my issues but Huey instructed him to do something else. After 3 hours of being in the store and 2 hours of being on the phone I somewhat got my issue fixed. Afterwards Huey said I was being banned from the store for taking a ballpoint pen from the store but I have a witness that can attest that I can in with it. Overall it seems like she was on a power trip and just very very unprofessional overall. On top of all of this she left customer payment info on the table for everyone else to take.

Great service

This is the worst customer service we have experienced in quite some time, maybe ever. We purchased two new iPhones, spending nearly $2000 in total. My husband's phone has a defective speaker. It has been 6 days since we purchased and they will not exchange it without charging a $55 fee. Your phone is defective, but you need to pay to exchange it - really???They were rude when we purchased and even more rude when we tried to exchange the phone. MANAGER and employees are not just rude, like shockingly rude. It's clearly defective. They DID NOT DO A TEST CALL during our purchase transaction, which we have learned is supposed to be done. We actually witnessed them being even more rude to a senior citizen customer while we were waiting to talk to the manager. It was actually just sad. We have also learned this is a story told over and over and over about this store. GEEK Squad and other ATT retailers told us they get many complaints DAILY about this Store. We were also told the $55 fee to exchange SHOULD have been waived for certain. My rating is actually 0 stars. DO NOT DO BUSINESS WITH FIESTA SQUARE ATT. We have 5 phones and all our TV & Internet through ATT- have for 20 years - but not anymore!! Going to switch everything- that is how RUDE these employees were. DONE. BY the way, we mentioned we were long time customers and were going to switch, the MANAGER could have cared less. BYE ATT.

I went into the store and was told someone would b with me in just a little bit. I looked at the iPhone 11 that I WAS going to buy. I herd the girl that worked there get about 3 other costumers name and herd her tell them to wait out in there cars and someone would come get them in approximately 15 minutes. I had been standing there for approximately 20 minutes before a guy asked me if I had been waited on. I told him that I had not. HE asked for my name. The girl did not even ask my name. She did not put me in any list. He said that there was 1 other person ahead of me. He went out to get someone. It was one of the people that came after me that was told to wAit in their car. I overlooked that because she had not put my name down it pushed me back. Then, those people left. He came back over and asked what he could help me with. I told him. He went to the back. Came back out and waited on another person that had just walked in. I asked if someone was in the back that was coming out to wait on me. He said no and pointed to a man that was helping a lady that he was helping before I even walked in. The girl and one other man had either gone or was in the back. I have no idea because no one ever came and spoke to me.
If people need to make an appointment then the costumers should b told that way it doesn’t look and feel like we r being ignored. JUST TELL PEOPLE WHATS GOING ON. We have things that we need to b doing too. I could have ran some other left and come back some other time. Now, I’m just pissed and will never go back to that store. TERRIBLE COSTUMER SERVICE!!!!!!