AT&T Store Mountain Home Mountain Home

Looking for a new provider, Very Helpful

HORRIBLE CUSTOMER SERVICE. I went in because I was trying to activate a new phone. Apparently, AT&T suspends your number when you try to set up your own device. I had tried going to an AT&T store while out of town to purchase a new device and was told that it would be cheaper and easier if I were to get another device and activate it myself (prepaid account). While there, I learned my device was suspended and I was given a number to call to get it unsuspended. I was speaking to the manager. I asked if he had a phone I could use being that my phone number was suspended and I did not have another phone to call from. At the time, I was looking at a desk phone (land line). I was told he "was not allowed to let me use a phone in the store." This is the STORE MANAGER who I would think would be making these types of decisions. But, he basically ignored me. When I asked if he heard me, he said yes but he just could not help me. NOW THAT IS CUSTOMER SERVICE AND JUST COMMON COURTESY AT IT'S BEST. You have the opportunity to serve a customer who has been with you for more that 40 years and you choose not to even though it is so simple, and within your power. I am thoroughly disgusted with "the new customer service" at this point. Oh, but it gets better. I figure out that I can call 611 to get help. Their auto message guides you to their website where they state I can fix this myself, but- the option is not given... I have now been on hold for over 1.5 hours to try to get my phone to work. Thank you for the wonderful customer service AT&T! It seems like with as much as you charge for phones and your plans, you could hire some helpful people or at least change your hold message.

We went early once to get new phones. They open the doors for us and we got our programs and phones fairly fast. Still it takes a while Blade took good care of us and got us the best deal.

Both of my visits these past couple of weeks were fine. Yes there is a wait outside, however it is no different than sitting inside waiting. A wait is still a wait that was made up by the friendly customer service we received.

I am very disappointed with a sales associate at the Mountain Home, AR store. It took me four attempts to resolve my visit. The store currently allows only one customer per associate at a time, understandably. Last week, I signed my name on the waitlist on the door and waited 2 1/4 hours, only for the young lady to reach outside, grab the sign up sheet, and throw it in the trash. An elderly gentleman waited from 11:30 to 2:45 without being seen. The lines were not long. I called on Monday to make an appointment, and she called me back later to say she was closing the store during my appointed time, because she was the only associate there. When I returned yesterday, I was horrified at how disrespectful and rude she was with an elderly lady who had broken her phone, and needed help with a new one. She told the lady that "Your phone is too old. I cannot transfer anything." She told the lady she'd have to go somewhere else. She then proceeded to disrespect and demean the customer, both through her words and her attitude, and may have deleted many needed things from her phone. This young gal needs a deep immersion in customer service training, and should NEVER be released to help customers again without managerial supervision. I was horrified. The young man, however, who helped me, was great. All I needed was to add to the accounts for my children's phones, and he made that happen quickly, cheerfully, and efficiently. Please get that girl some training!