AT&T Store Anaheim Lincoln Avenue

I was helped by Isabel, Brenda & Joni and have to say they went beyond the duties to make sure I was happy and everything I needed was taken care of. You can tell the enjoy there jobs and we’re beyond nice. I would recommend this store vs any other just because of them. I was beyond thankful for there help and answers to my questions. If I could give more starts I would.

After a miscommunication between an employee and myself, I left with a phone I didn't exactly want, but settled at the time thinking I would just have to like this other device, it would have to grow on me. Well that didn't happen and I became more and more upset that I hadn't spoke up and made sure to fix the issue. And I still didn't like the new phone. So I went back within 24 hours to resolve the issue. Even though I maybe could have been more specific when explaining the model I wanted, she also I feel, should have been more clear and told me she was selling me a phone that didn't even have a display out. Clarissa is her name and she remained professional and collected from beginning to end. The next day when I went in to try to resolve the issue, I had planned to simply return the phone for full credit and take my business elsewhere, however that is not what Clarissa and her co-worker Brenda were planning on. They both went above and beyond to accommodate my desire to get the phone I wanted. From working through some credit issues that could have prevented me from getting the one I wanted all together, to being sure I left completely satisfied with not only the product I wanted but the quality service they provided me. They made me feel they wanted to help me get my phone and I appreciate their hard work and am thankful they respected my feelings about the whole thing. I WOULD ABSOLUTELY RECCOMEND THIS LOCATION. Thank you again Brenda and Clarissa for your top notch Customer Service, keep up the great work.

Would like to give this location ZERO stars. A “sales manager” named Brenda Virdiro fraudulently charged my grandma’s cell phone account $8 per month for insurance. My grandmother uses a flip phone that costs $59.99. I told Brenda we do not want any insurance for that phone line. Brenda went ahead and did what she wanted to make commission. Horrible. WHO KNOWS HOW MANY INNOCENT PEOPLE SHE HAS SCAMMED?!

Went in for a phone upgrade the staff was very friendly helped me with all my needs and even offered me discount on my cases

I went to the store to pick up a new phone and phone number and it became way more complex than it needed to be. The person helping me thought I wanted to change my number so they did that, and then gave me a new line and phone. So I ended up with one more line than I needed when I left. Then he said I had to call ATT to get the line cancelled and that he couldn't assist me anymore. One top of that there was insurance added to my phone that he didn't tell me about and I also had to call ATT to get that cancelled. Why are you adding insurance that I have to call and cancel and can't decline in the the store!?