AT&T Store Auburn Auburn

Jeanie Boucher, the sales representative lied to me. I came to the store to get the $60 a month 50GB plan with the At&t mobile hotspot. When I got to the store she went to the back and got a more expensive hotspot (the Nighthawk LTE). She started processing my order and I noticed the hotspot was not what I had asked for. I told her that wasn't the one I wanted. She replied that the At&t one was not in stock and that the At&t mobile hotspot is not good quality anyways. I took her word for it and purchased the Nighthawk. I went home and the hotspot was not set-up. I called support, and with their help, I was able to get it working. Then, to my utter disappointment, the hotspot said I had 10GB of data! I called At&t to find out what happened and they said that I was on the $50 a month 10GB plan. I was shocked... I had been upsold for something I didn't ask! The At&t hotspot runs at $169, the Nighthawk LTE runs at $249.99 plus tax. I am deeply concerned about this. I contacted At&t online and they apologized for what had happened. They told me I have a 14-day grace period and that I can return the hotspot to the store. I plan on shopping online now because I'm afraid I will be taken advantage of at the store. I appreciate At&t's willingness to help me out over the phone and online and stand behind their name and defend their goodwill. 5 stars to the At&t online and phone support, but 0 stars, if I could, for the stores sales rep. I hope the owner reads this. I recognize the problem was one of your employees and not your store. Please understand that I have nothing against you or your store. It’s the employee that soured my experience. Thank you.

What an exceptional experience in customer service!! I had an iPhone upgrade issue and "Marie", their representative, took care of the problem quickly and efficiently while remaining pleasant and friendly. She is a model for anyone working in a customer service oriented environment. I highly recommend Marie if you want "SERVICE". Thank you Marie!

The guys were very knowledgeable and were great help when switching accounts around. Personable also

The gal was very professional and helpful. Willing to go the extra mile. Thank you

Set up a new line. Had to make some phone calls to 611 to get payments on account posted and after two calls was finally able to get them posted. I do not blame the store for this delay as the sales rep was surprised I was able to get it done. After the calls the process was completed in a timely manner