AT&T Store Auburn Auburn

Absolutely rude employees. They could not of hurried us out of the store quick enough. They provided us with zero help for our issue and they were very rude and unpleasant!

Marie was great gave me an acceptable work around moving contacts from my Windows phone to my Surface Duo. I did go to the Grass Valley store first-rude and did not seem to care about my problem even though I have been an AT&T customer for over 20 years. She sent me to a local computer store that did not have a clue. So I called an official AT&T store in Auburn. Marie was very polite and helpful from the get go. She assured me she would have a solution. I told her I was almost and hour away so I want to be sure. She reassured me and she came through. Great customer service. Thank you so much!

Marie was great. I was moving from my Windows phone to the Surface Duo I needed my contacts. There is no easy way to do it but Marie showed me a work around that was acceptable. Let me say I started with the Grass Valley ATT and the experience was terrible, nothing like being treated like a taken for granted, unappreciated customer. I have been with ATT for 25 years. Rude and could not care less about my contacts dilemma the manager sent me to the local computer store where they had no answer either-waste of time. Then I called Marie who assured me she would figure something out. She did. Happy ending Thanks so much Marie!

Jeanie Boucher, the sales representative lied to me. I came to the store to get the $60 a month 50GB plan with the At&t mobile hotspot. When I got to the store she went to the back and got a more expensive hotspot (the Nighthawk LTE). She started processing my order and I noticed the hotspot was not what I had asked for. I told her that wasn't the one I wanted. She replied that the At&t one was not in stock and that the At&t mobile hotspot is not good quality anyways. I took her word for it and purchased the Nighthawk. I went home and the hotspot was not set-up. I called support, and with their help, I was able to get it working. Then, to my utter disappointment, the hotspot said I had 10GB of data! I called At&t to find out what happened and they said that I was on the $50 a month 10GB plan. I was shocked... I had been upsold for something I didn't ask! The At&t hotspot runs at $169, the Nighthawk LTE runs at $249.99 plus tax. I am deeply concerned about this. I contacted At&t online and they apologized for what had happened. They told me I have a 14-day grace period and that I can return the hotspot to the store. I plan on shopping online now because I'm afraid I will be taken advantage of at the store. I appreciate At&t's willingness to help me out over the phone and online and stand behind their name and defend their goodwill. 5 stars to the At&t online and phone support, but 0 stars, if I could, for the stores sales rep. I hope the owner reads this. I recognize the problem was one of your employees and not your store. Please understand that I have nothing against you or your store. It’s the employee that soured my experience. Thank you.

What an exceptional experience in customer service!! I had an iPhone upgrade issue and "Marie", their representative, took care of the problem quickly and efficiently while remaining pleasant and friendly. She is a model for anyone working in a customer service oriented environment. I highly recommend Marie if you want "SERVICE". Thank you Marie!