AT&T Store Fremont Fremont Boulevard

Such a pathetic service. Representatives don't even look at customers standing in queue instead they will be laughing looking at their phones. I don't usually write reviews but after experiencing terrible service multiple times and wait 45 mins just to check-in I had to write this. Only person in the store is manager who will be assisting every technician. Unprofessional, lack of knowledge very hard to see their behavior. Not sure how these employees fall under ATT standards. Finally had to return home with NO progress on issues.

Not a very good experience.

Went there on a weeknight (4/14, ~8:30) close to closing and it seemed like a bunch of untrained amateurs was running the store. The guy who claimed he was the manager couldn’t find my previous order to process a warranty exchange, and rather than finding a way or even apologizing, he blamed me for not making sure the sale was under my account. He also questioned whether I had even made the purchase and when I showed him the transaction from my credit card statement and asked him politely to recognize that I wasn’t “claiming” to have made the transaction but had proof, he became irate and threatened to throw me out of the store. This guy who isn’t even the store manager but seemed to relish the power of a “manager” title, is a misogynist and will abuse whatever power is given to him wherever he gets it. He will treat his staff and customers like they owe him something, and gaslight them viciously when they call him out on his inappropriate behavior. As someone who was an executive of a large tech company before retiring and has been in the management game for a while, this kind of employee is toxic—to your staff, to your customer base, to your brand. I believe his name is Antoine, but it was the closing supervisor on the night of 4/14.

Have been here multiple times, every time have had a bad experience. They are not helpful. Try to switch lines and no help. Did not try to even help talked to a person for 2 minutes and no help. Walked out very disappointed.

This place if full of $#!t. yes again, full of $#!t! The first incident was some time 3 years ago. My wife and I visit the store for new phones, but somehow they talked us into switching plan to have AT&T TV stream to my phone for "free". Later on I found out they charge us $10/month and cancelled it.

About a year ago, we went there to cancel one extra line no longer used, they again cheated on us by offering a deal: change phone number of a line to get a iphone 7 for free. Today, when I went to my online account, I found out they have been charge us $15 per month for it, the real price we are pay for that iphone-7 is $449!!!. a phone was almost 4-generation old at that time with 32-GB storage!!! Nobody would have paid a penny for that.

No offense, but sales people there are bunch of cheats and crooks. F U!!