AT&T Store Lancaster Lancaster

This afternoon my wife and I stopped by to buy her a new phone. As we entered the stored we were asked our names and placed us on the waiting list. After 30 minutes sitting there a young kid came out from the back room and asked if we been helped. I pointed to him a young lady had taken our name already on to the waiting list. He then told us that our name was not on it. The girl apologized for failing to get our name on the screen. We waited again more than 45 minutes and no one helped us. We keep seeing kids that work there going in and out of the back room but they just acted like we weren't there at all. I kept hearing laughter coming from the back room every time the door opened. This AT&T stored is run by young kids, that have no idea how treat customers. One long haired kid told an older couple to go and chill on one of the benches. The kids working do not wear professional clothing. Its like walking into a "GETTO" there. Corporate officials should do a surprise visit to verify what I'm writing here. I been buying my phones there since it first opened, but two years ago I went to the AT&T store in Palmdale where the wait was within 15 minutes and walked away happy with my iPhone 10. I wanted to see if this store was now running professionally but I was totally disappointed with today's service. Never again will I go to this store again. I will take my business where I'll more appreciated. I hope AT&T reads my review and calls me.

Went in to cancel service (within my 3 days i had to do so) and Noe only returned the phone, not cancelling service. Said they don't give out proof of cancellation as the email receipt of the phone return is enough proof. Went in a few weeks later as they took money out of my account, and to ensure they cancel my line as it said i had a bill due. Nice man helped cancel (so i thought he cancelled, guess not). Had to go back since they still charged me and the manager was great. Helped me out in cancelling finally and getting a refund (yay) but then they charged me again saying i owed money for the month i had "an open line" and wouldn't credit me. They said there were no comments in the system about me cancelling the whole contract/line until the manager helped me, so they wouldn't honor it. Its been a week and haven't heard back from the manager either to resolve and get my refund back. :(

HORRIBLE SERVICE! WISH I COULD PUT NO STARS. BEEN WAITING OVER AN HOUR. HELPED 5 PEOPLE WHO CAME IN AFTER ME. EVEN THOUGH I AM ON THE LIST. DO NOT RECOMMEND.

I showed up at the store at 7:15. I knew that the store would be closing in 45 minutes. There were two other shoppers in the store, and only one AT&T staff member visible. So, I knew my odds of success really weren’t great.
About 15 minutes passed, and a gentleman walks into the store and asks the young lady a question about an issue he had dealt with another AT&T staffer. Rather than dismissing him, the young lady begins showing her multi-tasking skills. While she is on the computer for another shopper, she calls someone about the gentleman’s issue. Serving two customers simultaneously. Amazing.
One by one, I watched as this woman handled each of the other shoppers masterfully. She was done – it’s my turn! I was pleased. She came and offered to assist me. Her name is Daniela Alva.
I talked to Daniela about what I was specifically looking for, and while it was not very complicated, it also wasn’t perfectly simple. She made sure I understood each & every part of what amounted to additional services & equipment. There were some complicating issues with both my account and the changes I was requesting, but Daniela again showed her mastery. When there was an area code problem, she called in a specialist to handle it. After some time, we were done with all of it. It was at least 8:30, possibly 8:45. Daniela would be home late, but she was always patient & smiling.

Awesome customer services from my good family Angie, Alex mohamed