AT&T Store Modesto McHenry Avenue

Excellent Customer Service!!!
Today I had to go to the AT&T store to have service turned off on 2 items due to my dad passing away. I had to explain my situation to "Dustin". He took care of this situation with no problem. He turned them off as requested. Then we had a line that we wanted to upgrade. We had a lot of questions on plans, phones and cost. He explained all the specials, the plans and what would be the best for us while trying to save us money also. Dustin wasn't trying to be a high pressure salesman but we did get a more expensive phone and a case because its what we really wanted. Dustin is very knowledgeable, professional and compassionate person about his job. He said many times that at that store they strive to make customers happy!! WE ARE VERY HAPPY!!! I would highly recommend this store to anyone looking for good service.
Thanks again DUSTIN!!!

If I could give zero stars... In what world does no extra fees actually mean a bill being $190 more than usual? We signed up for the new HBO plan when applying a work discount recently. The MANAGER at this store helped us. He swore there was NO possible way our bill would be more, because we were screwed the first time we started our account. He promised this was nothing like that, no hidden fees. Then we get the bill, and it's $190 more!!!! Not to mention, we paid over $300 in taxes on the new phone we bought while in the store. The MANAGER made it seem like we'd be crazy NOT to apply the new HBO deal, because it wouldn't cost us any more money. ATT customer service gave us some ridiculous reasoning for the overcharge stating it's because we "switched mid cycle so the charge is a Prorate." When they were asked to BETTER explain that nonsense, they couldn't. The best part?? We can't even access the $190 HBO account linked to our ATT account and the wonderfully ignorant and unhelpful ATT customer service reps can't figure it out, so they sent us to HBO Customer service. The HBO CS rep LAUGHED because ATT is apparently doing this often, and she regretted to inform us that this is 100% an ATT issue that they need to resolve. DO NOT TRUST THESE REPS. THEY ARE NOT HELPFUL, THEY ARE SNAKES, AND WHEN YOU GET SCREWED THEY WILL NOT ATTEMPT TO MAKE IT RIGHT. We should give our business to T-Mobile or some other carrier. WORTH-LESS!

Customer service 101, communicate.
when an order is not ready in the 2 hour window given to customers, call. Within the time frame of 5 hours we received no call. It was for a pick up. forgetting to be courteous is not a corona symptom.

Worst customer service. Bought a 10 ft cable in Nov didn’t wrk would have to wait 24-48 hrs before my statement from bank would come up to look for the day I bought it. Needed it for fri going to my daughters in San Diego which is why I had bought it. Wouldn’t switch it even though it was never used and still had kinks in the cord. Whoever sold it didn’t put my phone number in so they couldn’t bring it up unless I had exact date. Wouldn’t let me buy one and return later when I would be able to find it on an old statement ( you have a year warranty it had been 2 1/2 mtns because they could only switch it out not give me my money even if I bought one then to take out of town! Waited to talk to a mgr, heard laughter coming out of back room and I had to go get med from my vet before they closed. After waiting 3 minutes and hearing laughter coming I decided to leave. Will never buy any product here. My friend had to go in there 3 times to try to clear up a billing problem and had waited for a mgr that never came out was told she would call her and never did my friend had to contact them for a 3rd time (all because they had given the credit to another number she had applied to her sons account. It also will take forever to get waited on if you want to just buy something because they don’t have a sales clerk for that you will have to wait while people are changing phone plans ect.. better off to try another ATT store and if you are buying anything make sure they put your cell number in because it’s the only way they can find what you bought even though I was told sometimes the cables don’t wrk. Don’t back up products you know might not work ... not good business, mgr keeps people waiting while laughing in the back and didn’t return call to customer that couldn’t even take time to come out and say she would... they obviously aren’t worried about the customers time or trouble with their products or fixing accounts they applied to wrong account.

My dad passed away in October, we trying to cancel his account. Made 5 trips to store . No one in store can help. Made several calls to their office. This company sucks !!!!! They want money from dead person.