AT&T Store Modesto McHenry Avenue

Customer service 101, communicate.
when an order is not ready in the 2 hour window given to customers, call. Within the time frame of 5 hours we received no call. It was for a pick up. forgetting to be courteous is not a corona symptom.

Worst customer service. Bought a 10 ft cable in Nov didn’t wrk would have to wait 24-48 hrs before my statement from bank would come up to look for the day I bought it. Needed it for fri going to my daughters in San Diego which is why I had bought it. Wouldn’t switch it even though it was never used and still had kinks in the cord. Whoever sold it didn’t put my phone number in so they couldn’t bring it up unless I had exact date. Wouldn’t let me buy one and return later when I would be able to find it on an old statement ( you have a year warranty it had been 2 1/2 mtns because they could only switch it out not give me my money even if I bought one then to take out of town! Waited to talk to a mgr, heard laughter coming out of back room and I had to go get med from my vet before they closed. After waiting 3 minutes and hearing laughter coming I decided to leave. Will never buy any product here. My friend had to go in there 3 times to try to clear up a billing problem and had waited for a mgr that never came out was told she would call her and never did my friend had to contact them for a 3rd time (all because they had given the credit to another number she had applied to her sons account. It also will take forever to get waited on if you want to just buy something because they don’t have a sales clerk for that you will have to wait while people are changing phone plans ect.. better off to try another ATT store and if you are buying anything make sure they put your cell number in because it’s the only way they can find what you bought even though I was told sometimes the cables don’t wrk. Don’t back up products you know might not work ... not good business, mgr keeps people waiting while laughing in the back and didn’t return call to customer that couldn’t even take time to come out and say she would... they obviously aren’t worried about the customers time or trouble with their products or fixing accounts they applied to wrong account.

My dad passed away in October, we trying to cancel his account. Made 5 trips to store . No one in store can help. Made several calls to their office. This company sucks !!!!! They want money from dead person.

Looking for a iPad Pro, salesman was very helpful.

Extremely helpful and friendly I would definitely recommend using Brian shearon for all our AT&T needs.