AT&T Store Riverside Riverside

After explaining my reasons for not wanting insurance on the new iPhone I was buying and telling the sales guy 3 times no thanks. I get my bill a month or so and not only did I have insurance on the bill I also had a monthly charge for technical assistance. This sales guy said he was the manager, if so, what a great example for the employees. Hose the customers, as long as you get that sale add on. Don’t shop here go the the corporate store on Chicago ave, Tyler at 91 Fwy or Moreno Valley one on Fredrick off 60 fwy

The customer service for where this store is located is extremely unacceptable. I went in for help with a question for a problem I was having with mail. I was asked to visit the store by a representative when I called the 1-800 mobility number. When I told that to the employee he immediately changed his tone to a 'cant help you' attitude, and specifically said that he cant call AT&T customer service to explore the problem because "they dont like it when we call them." Exact words.When I tried to change the conversation into speaking with his manager, the person I was shown to be the manager wasnt dressed in any way to identify himself as an employee of AT&T or a manager, was just dressed in a opinion-label T-Shirt. During the time we spoke to him he just watched the TV on the wall instead of trying to help resolve this problem. The answers I was given were all just 'let someone else deal with the problem' replies.The store employees were completely unwilling to accept any responsibility or work to resolve the issue. When I asked who could fix the problem since they were unwilling, I was told to go to AT&T corporate and "you know what Google is dont you?" It was really an unprofessional and childish way to speak to someone.There is very clearly a breakdown in the management structure of this store. When I asked for names or employee ID's because I was unhappy with how they were being rude, they refused to provide it. The manager really was just reinforcing this idea that he was untouchable and had no accountability. I dont understand from a regional management standpoint how this kind of attitude is accepted at a store management level. It was shameful and the people representing AT&T at this location should be ashamed.

They couldn’t have been more helpful! We got all we needed

I’m not sure what the policy for employees and smoking in front of the store, but today on 5/15/18, we were walking out of the restaurant next door and there was an employee smoking right in front of the store. He was probably on his break but there should be a designated area away from customers. It doesn’t represent AT&T in a positive manner and corporate should be aware.

They were helpful and very friendly . I will be going to this store again.