AT&T Store Riverside Riverside

i would give this store negative star, initially i thought i talked to the right person Roxy & JD?(Store Manager), convinced to transfer from Sprint/T-mobile with offer lower than existing bill. Went thru documentation for new phone 6 lines, phone didn't arrive after several follow ups,flew out of the country w/o properly working phone, encountered mishaps...got back and personally delivered letter asking for explanation and complaint on excessive bill over committed amounts, The store manager refused to sign/receive letter..."I will not sign that because I am talking to customer" (explained I won't even talk to him just need anyone to receive it), the customer even offered to give way. He claimed it was for Roxy the sales associate and I pointed out it was addressed to him the store manager but still he refused to receive it (for real?).'Advised to mail the letter instead with proof so I ported my lines to another provider and decided to move forward....maybe he thinks because my skin is darker than his I deserve lesser courtesy/customer service?
Let's see where this ends.

Just went and saw Jio at att store . He hooked us up with a new iPhone 12 max pro. Super stoked . Quick and helpful thank you

Thanks to JD for helping me transfer all my info to my new phone. Very patient and held over a bit to make sure it was all complete. Nice conversation while we waited....Thanks again for the great customer service.

A want to say Thank you to Roxy and JD for helping me out today I had so much fun with them there customer service was over the top Roxy you are the best thank you so much for helping me get the best deal on my new IPHONE 12 pro max and my family told me to tell you thank you for putting that I phone 7 plus to rest and JD thanks for all your help to when I tell you I felt like I was part of the Trautwein AT&T’s family hands down so if you are looking for some great customer service and you want to feel like you are talking with family drop by this store you well have so much fun while taking care of business thanks again Roxy and JD

Worked with JD on 9.10.20. I went in furious due to not being able to settle my situation over the phone with AT&T "special services". JD took the time to call in customer service and handled the case. I was able to walk out with the service I'd been lacking. JD demonstrated excellent leadership and attentiveness to my situation. Thanks again!