AT&T Store Salinas Harden Ranch Plaza

Mauricio was excellent help went above and beyond to help me today

The staff at this store, really goes above and beyond with their customers service. I was having issues with my recently purchased phone. Caesar spent over an hour with me and educating me on my phone. He was also able to get a credit on my phone.

I went into the store today and was greeted by Joe who took care of my needs very quickly and efficiently during this time in Covid it is literally hard to find somebody who actually wants to work for you this guy deserves a raise he was very courteous kind and real helpful

No stars! The worst customer service I have ever experienced from anyone. Two male employees working closing shift on 3/23/2021. One said he was a manager the other older employee seen him working there for 10 yrs at least. They both were extremely rude, dishonest, unprofessional, flat out liars and scammers. You should not have employees like that representing your company. I have been a customer for 20 years. I will never go into that store again. They should be fired. It disgusts me just thinking about their illegal business tactics, incompetence and dishonesty. Your employees from the 800 customer service and loyalty department took very good care of me the next day. They took care of the mess that store created and was unauthorized to do.

Muy mala experiencia, la chica que nos atendió hoy se veía muy floja y creo que le falta entrenamiento en customer service. Nos atendió en una mesa afuera en el sol a pleno medio dia. Hablaba bien bajito casi entre los dientes que era muy difícil de entender y cuando le pedía que repitiera se veía molesta y gritaba. Aparte que no quiso agregar el pago automático, ni el descuento de empleado me dijo que lo hiciera yo, cuando anteriormente me avia dicho otro representante de servicio que ellos ivan a agregarlo.