AT&T Store Salinas Harden Ranch Plaza

I live in seaside and always having trouble getting help from this locations, I was in Salinas and decided to give it a try. The representative that helped me was Gregorio and let me tell you, he was so professional and friendly. We were able to look through my plan and he suggested new upgrades that benefit my current plan. My mom was with me and she only speak Spanish, Greg took the time to explain all the new updates to her in Spanish wish he didn’t have to but he was so nice to do it. Honestly I rather drive this far and go to Greg. I told my friends as well so they can get help from him. I don’t know if he is a manager or what but honestly he did an amazing job.

Yesterday I stoped at the store because my iPhone had froze and wanted to see if my insurance covered this problem. The person who helped me was named Cesar and let me tell you how rude and disrespectful this person was towards me. Not only was it a bother for him to help me and look up my account, in the end I was willing to buy a new iPhone. I asked him if he can locate me an iPhone pro with higher gbs cause all they had was 64g. He was rude and said no we don’t have it and in a very defensive tone he said he couldn’t help no more and that he need to help another customer. There was no one else in the store except another lady who was already getting help from another associate. I even told him that I’m a first responder and didn’t need to be talked to and disrespected in that manner. Not only did he lose my potential purchase but you lost a loyal customer I’ve been with you guys for 10+ years. I understand we’re at a tough time with Covid but if you don’t want to do your job and give good customer service, then you shouldn’t be working especially if your being rude to your customers. I would of asked for the manager on duty but Cesar told me I had to leave the store cause he couldn’t help me.

How can I switch to you guys

I had never had an issue at this store. Yesterday however I came in and waited over 10 minutes before anyone greeted me. I later learned that the manager on duty Adrian Alvarado was there, he saw me waiting and did nothing to help me out. After 10 min I was added to the list, I was third in line. Waited over 20 min and no help. Another customer told me she had already been waiting for over 45 min and 3 representatives had been working with one costumer so to expect a long wait time. They were still working with the same customer as I waited, manager included. It was then when I decided to leave and asked the greeter, who was on her phone instead of helping customers for the manager's name an regional manager. She gave me Adrian's name and pointed him out, that's why I know he is the one that saw me and ignored me for 10 min. She did not provide me the regional manager's number stating she did not have it, and was unable to locate it. Worse service I have received, considering changing vendors as I'm up for a new contract.

This store is disorganized and staff lack common sense and courtesy. There was a terrible wait. In addition none of the I phones were charged. How is someone supposed to explore features?? When we asked an attendant, she said it's because the key was in them and she wasn't there earlier. Then just stood there doing nothing. I then asked how do we get to try them and she said oh, someone has to take the key out. Then she finally walked over and pulled a key out of the bottom of the display so they finally started charging. This was at 630pm!!