AT&T Store San Francisco San Francisco Mission St

The manager Aaron was amazingly helpful.
Super attentive and patient.
Would highly recommend going to this store for any of your AT&T needs . He deserves a raise for sure ;)

I visited this store 3 times because I want to buy a new iPhone but I also want to change my account. the store staff is untrained and no one was able to help me. the manager Adrián or José I don’t know his real name was the only one who could help me but the three times I went he was not there.

Great they answered me less then two rings on phone it depends on luck :) I called them at 5:57 pm

Went into store to get a new line. Gabriela said if I switched to new plan, I would pay similar to my old plan PLUS get a free iPhone 8. She neglected tell me about a $30 activation fee, and when the summary of the ongoing monthly payments came in email the next morning, I was paying $50 more monthly than if I had stayed on the old plan. I went in that day and Gabriela made up some story that the summary AT&T sent me was wrong. I told her I wanted my old plan back, and she insisted on charging me a $55 restocking fee on the iPhone. I told her that she had misinformed me, but she wouldn’t budge. I told her I would go across the street and switch to T-Mobile, and she said “fine.” So I did, and I am now paying $55 less than my old bill! Thank you AT&T.

But that’s not all; I still had a data line to cancel the next day, so I called customer service and got switched to the loyalty department. They said the would disconnect my $35 line, but wouldn’t give me a pro-rated refund (they owed me about $30, and I had used virtually no data anyway). The loyalty rep would budge, and I said if they didn’t give me the $30, then I would cancel my $166 monthly DirecTV, which I have had for 20 years. He put his supervisor on the phone, and he wouldn’t budge, even though I asked him half a dozen times if AT&T was really going to lose a $2000/year customer, and he wouldn’t budge. So I cancelled DirecTV.

So, a $55 restocking fee started a cascade that cost AT&T close to $5000 a year. It bewilders next. The loyalty department is useless - they don’t have authority to do anything; they must get. A commission for losing customers.

Go across the street to T-Mobile - they were great, and they even walked to another store to pick up a device for me.

In this day of TV cord-cutting, you would think AT&T would be setup to keep customers, not lose them.

This store was wildly inefficient and left me with no desire to come back. They didn’t link all of my accounts so I have to revisit a store to make sure my billing is correct but after such a horrible experience I’m dreading it.