AT&T Store Turlock West Monte Vista Avenue

Very professional and knowledgeable with my billing issues. Will definitely ask for Alyssa next time.

Excellent customer service!!!! My wife and I went in to upgrade our phones and Alyssa was able to point us in the right direction for which phones worked best for us. In addition she was able to explain the differences in all the phones we wanted to see to be able to make the right choice. Thank you Alyssa we will be asking for you every time we need help.

Terrible customer service, lack of empathy and problem solving. Simply worried about new sales and customer surveys. Very disrespectful and immature staff.

We’ve been with ATT for almost 20 years with 6 lines now. I recently purchased 2 new iPhones and didn’t set up voicemail right away, and when I finally got around to it was having trouble. We went to the W. Monte Vista location for assistance and they couldn’t help us saying they have never seen the problem before. Retail Sales Consultant Ophie Namo asked us if we bought them at this store and when I said Walmart, told me she would never purchase a phone there because of issues like this and to return the phone because it was defective. I found this to be offensive because I’m a manager at a Walmart in Los Banos where the phones were purchased. She added our only other option was to have Apple fix it. I called the ATT support line and the service representative knew immediately what was wrong (we waited too long to set up our mailbox) and was able to assist me in setting my voicemail in no time. Good thing we didn’t follow this store’s advice - there was nothing wrong with our iPhones!

Terrible customer service experience. They were supposed to be at my apartment between 1pm and 3pm for set up. I called at 3:30 the customer service rep said the tech was on his way. I called back at 7 and they didn’t have a reason for why the tech didn’t show up. No call. Nothing. Then they reschedule for another day. The tech shows up in the time window for the second appointment thank goodness. He spends way more time at the appointment than he needs to talking with my wife instead of getting the job done and letting her get back to her day. I don’t know his name he said he was from Serbia originally. Then he starts talking about his sex life with my wife. What?! What is wrong with you?! How unprofessional and inappropriate can you be? This made my wife so uncomfortable and she was trying to get him to hurry up and leave but he was too busy talking about nonsense to do so. I pray I never have to do business with AT&T again.