AT&T Store Vallejo Gateway Plaza

I came to get a replacement phone. Gustavo helped, and all was good.

Gustavo was nice and also "sold" me on the $39.99 internet promotion. I switched from Comcast to ATT after years due to the promotion and he guaranteed it.

2 weeks later I get a bill for $60/mo and they also altered my ATT TV Now Bill that increased almost 50% due to a change in my wireless bill.

I SPENT 4 HOURS ON THE PHONE AND VIA CHAT (Because Att TV does not have any customer service phone line) ON MY DAY OFF AND NOTHING WAS RESOLVED.

AT&T WILL NOT HONOR WHAT WAS PROMISED, NOR EDIT MY BILL. WORST SERVICE!

Why does ATT hate me so much?

Seemed fine when making transaction. Since then it has been a disaster. Store Associate at this store had no regard for the future trouble they are going to cause customers by the unethical business practices they use. I simply wanted to transfer my girlfriends number to my account and upgrade her phone. Instead of initiating the transfer of her number to my account. He added a line and a dummy number that no one uses and took sim card out of old phone and put it in new one. So phone worked, but created a disaster on my account. I did not know he had done this until I received my bill and it had a phone number that I did not recognize on it. Her number was no where to be found. When we called AT&T they said the store messed it up and the store would have to fix it. I said that was ridiculous, as that specific store was hour away. So they gave me option of shipping back the phone that we purchased at the store and they would send us a new one. Then they could address trouble on account. They assured us once the phone was received, they could delete that number and credit my bill. After completing process, sim card did not work on new phone and had to be sent a new one. After 8 different phone calls with AT&T, it was sorted out, and all credits showed... I just received new bill and everything is messed up again, the dummy number is back on it on top of her account charges. Also, the upgrade and activation fee they waived has now reappeared. My Bill should be roughly $130, is now $283, and it says I have 44 cents overdue. I could not make this up if I tried. Complete disaster. My first mistake was trusting the associate at store had my best interests in mind. Make sure everything checks out when dealing with these store associates, they will cause you a lot of trouble if you're not careful.

This was when I bought my Samsung S9, so some time ago, but I received excellent service. I am disabled and the regular seats are very painful for me. The rep seated me on a couch, and brought everything to me. I never had to stand for the entire transaction. She even helped me to my car. I have had an AT&T cell phone since 1997. Even though I could get a much less expensive cell, I will stay with AT&T for my cell, internet and TV.

Excellent Customer Service, thank you.