AT&T Store Alamosa Alamosa

Mr. Winchester stayed past closing on a Friday to help me with my problem. He is an asset to AT&T and should be rewarded.

This store has the laziest employees ever. only there for sales and commission. Forget customer service. My nephew wanted to port his number and the guy working there actually told him his phone was too old to port number. What??? I wish I could give no stars. Employees are as lazy as their manager. Go online or make the trip to Pueblo, you'll be glad you did.

Aside the fact that I learned after I already purchased through the store, that I could have gotten our IPhone cases and all our accessories for 1/2 the cost elsewhere, the store employees have the worst personalities and attitudes EVER. The guy helping us directly was a nice guy, but was also new and not quite knowing what he was doing. The other guy just kept chiming in and trying to up-sell us, never smiling, or looking directly at us, etc. He was obviously more experienced than the guy helping us, but would not help him AT ALL (while it was apparent he was struggling) other than to tell us we could not keep our new phone numbers. We got our new phones and left right at closing time without having our set-ups completed, we just finished it ourselves. I got a phone call the next morning from a friend and couldn't get any sound from the ear speaker. Come to find out, the screen protector they put on, was upside down and covering the ear speaker slot! So... I go to get the issue resolved at the store, no sympathy, no apologies, just a sarcastic smirk and a "who put it on?" I informed him they did. He takes the phone, pulls off the screen protector, flips it and puts it back on. Now, anyone who knows anything, knows that once they are taken off, they will always have bubbles underneath and the edge that is touched doesn't stick anymore. For a $45 dam screen protector that THEY screwed up, they should have replaced it with a new one! I'M FURIOUS! Now debris will constantly get wedged in there and gradually pull the protector away from the screen.
I know I should go back in there, but they make you feel so uncomfortable!
Also, why the heck can I not keep a prepaid ATT phone number and transfer it to ATT contract???? That makes no sense what-so-ever. This is after I was told by a rep through ATT customer service that I would be able to keep the number but had to go in to a store to do it. VERY irritated because it is extremely inconvenient to change numbers.
Well, I guess ATT has 2 years to compensate. I sure hope the service does so.

How is this place a 4 star store? The Chelsea manager lady is rude. No sooner after walking in with my father this ladys co worker was on the phone with a customer and had asked her a question. Her reply was something like "I already sent it out there's nothing more I could do about it" in a rude tone. When she came up to us and asked how she could help us, my dad explained what was needed done and she let out a sigh with an eye roll and said something smart like "seems like everybody's having problems today" correct me if im wrong but isn't that her job to fix our problems as customers?. Thats my father's experience. I recently had my own experience back in early August with the same woman! I went in calm cool and collective. Waited my turn and we literally spent 3 hours trying to set up my voicemail. After 3 hours it was getting close to closing time and she didn't get anything accomplished but waste my time. In other words I had to go to co springs for my daughter and while I was up there I had actually gone to an at&t store there and was able to resolve my voicemail dilemma within 10-15 minutes. Needless to say I dont want to do business with the store in alamosa. Its a joke with no customer service whatsoever. I understand the job is a headache but doesn't that come with every job? If you want decent customer service at a store, do yourself a favor and travel to pueblo or co springs. Atleast the people there will get things done without acting like a snob. And for the record I dont know if her name is "chelsea" I just remember her name starting with a CH

BAIT AND SWITCH

My husband's flip phone broke so he went in for a replacement. Asked for an unlocked phone.

The salesboy would not to transfer his contacts to his new phone, told him that the phone was SIM-LESS (reason why he couldn't) and sold him some POS flip phone that was NOT UNLOCKED, HAD A SIM and has some no-name OS system on it that appears to have Chinese/Taiwanese spyware built into it. AND CHARGED him $80.00

The same crap phone can be bought at Walmart for $19.99.

We have been ATT customers for 15+ years. I am horribly disappointed that the sales clerk took advantage of a 65 year old guy who is not techie at all and lied to him.

SHAME ON YOU ! Karma, baby.