AT&T Store Alamosa Alamosa

BAIT AND SWITCH

My husband's flip phone broke so he went in for a replacement. Asked for an unlocked phone.

The salesboy would not to transfer his contacts to his new phone, told him that the phone was SIM-LESS (reason why he couldn't) and sold him some POS flip phone that was NOT UNLOCKED, HAD A SIM and has some no-name OS system on it that appears to have Chinese/Taiwanese spyware built into it. AND CHARGED him $80.00

The same crap phone can be bought at Walmart for $19.99.

We have been ATT customers for 15+ years. I am horribly disappointed that the sales clerk took advantage of a 65 year old guy who is not techie at all and lied to him.

SHAME ON YOU ! Karma, baby.

The worst customer service my husband and I ever encountered! #1 our initial visit took 3 hours and the only reason we went there was at&t is the only carrier that we could get service in Forbes park 3 hours the manager said if you have any issues please please contact me and specially if they charge you the $30 fee Well they did and our first bill not buying phones from them was $350 😳 so we called no one can help we went into the office no one could help I tried to get the manager she refused to help and commenced to do inventory which she does or seems to do every time we are there so we were quoted our bill to be $110 well every month after that we will get a bill for $160 $170 Yesterday we tried to get some clarification to why our bill is so high and not 110 no one can help and manager is is meeting needless to say we went around the corner and switched to another carrier and they were amazing the manger super helpful we were in and out in 15 minutes AT&T left us so frustrated and upset we just could not stay with them So forewarning Alamosa office has no or horrible customer service do not believe a word or quote They give you! And then to fix it forget it they will steel your money

We had a fantastic experience upgrading our iPhones yesterday. Jarrett stayed past closing to make sure all our data transferred to the new phones.

Worst ATT store on the planet. We had to drive to Pueblo to get good service. Definitely need to get new employees in there.

Luann was great, I didn't understand alot about this S10+ and had several questions and she worked with me very patiently and professionally. We bought two phones and she was out of the Note10+ bot ordered it for my wife. Monday we received a call from Luann and she setup my wife in the same manner as I was and we will gladly go to this store when we need and will always send out friends and relatives anytime. Thank you for the kindness and the trained employees at this store.