AT&T Store Colorado Springs Cheyenne Mountain Boulevard

This store used to be great. Sean Von Schultz promised me something he couldn't deliver. When I went back to get it addressed he said he would call me and fix the issue with the store manager Gabe. I went back three times and called to leave messages four more times to have my bill fixed. I unfortunately received no response. I hope that someone takes this seriously, as I am a doctor with minimal time to deal with calling and stopping by.

Cary is awesome! My last experience in this store with anothwr sales consultant was not great. This time GREAT! Cary listened, spent time with me and helped with phone upgrades and changing phone plans. Thank you Cary, people like you make a difference. THANK YOU!

I have been an at&t customer for 20 years. I have a galaxy s6 looking to upgrade to a newer model. Also not sure how to clear storage for almost filled memory. The sales girl was happy to help me with the features of a new phone. Not so helpful with my storage issue on my phone.I know they are not a tech support store but should be committed to helping long time customers. Service has gone down hill at this store. I was in a few years ago and had great customer service. Not now..

I went to this store Monday and was verbally abused by another customer in the store that I did not know. He accused me of stalking him for the purpose of joining a gang. I am almost 70 years old. Really is there a geriatrics gang running around Colorado Springs? No one came to my assistant despite the foul language being addressed to me. I had to wait another 10 minutes to be served and was so frazzled, I couldn't find my coupon for the 50% off for a cover and screen protector for the new phone I just bought. I am now afraid to go back to this store that allows thugs to abuse customers.

I ordered a phone which was shipped to me. It arrived damaged. After 2 calls to separate AT&T reps, I was told I could exchange the phone at an AT&T store. I went to the Cheyenne Mountain Blvd store (because it is a corporate store) and the sales rep, Jorge, tried to help. When he talked to his managers, he was told that they would not accept a return of damaged equipment since the order was placed by phone. When I asked to speak to a manager, a woman came out and was anything but customer service oriented. I explained I had spoken with 2 AT&T customer service reps who said I could do an exchange in store; she said they were wrong. She refused to help, was disrespectful, denigrating and downright rude. She didn't offer to call AT&T for me to help facilitate a return and when I asked about calling myself to get someone to explain to her that I could return the phone in store, she effectively escorted us out as if we were criminals. Truly, if this is the customer service experience that AT&T stores offer, I'm surprised they still are in business. As a customer since the mid-1990s, I'm seriously looking to switch my accounts - thanks Cheyenne Mountain Blvd.