AT&T Store New Haven New Haven Green

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Map of 936B Chapel St in New Haven
Get directions to AT&T Store at 936B Chapel St New Haven, CT
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Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
In-store shopping
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936B Chapel St
New Haven, CT 06510
US

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for New Haven

  • New iPhone
    Apple iPhone 13

    Phone

    Learn how new and existing customers get $350 off iPhone 13 with eligible trade-in. See offer details.
  • NEW ANDROID PHONE
    Google Pixel 6

    SMARTPHONE

    Learn how to get the new Google Pixel 6 for $15/mo.. See offer details.
  • New Phone
    Galaxy A13 5G

    SMARTPHONE

    Get the new Galaxy A13 5G from AT&T. Featuring a 6.5-inch HD+ TFT Infinity-V display, triple rear cameras, and a fast-charging battery.

    6.95
    /mo.
  • Smartphone
    Samsung Galaxy Z Flip3 5G

    Smartphone

    Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $1000 off with eligible trade-in.​
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!
  • AT&T PREPAID
    Prepaid phone plans in Atlanta

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in Atlanta?
    0.50
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details

About the New Haven Store

Authorized Retailer

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

Looking for the hottest new device or an awesome accessory? Our New Haven Green Store location has got you covered. We’re your one-stop shop in New Haven, CT. We have phones, tablets, wearables, and more that you’ll love. We also offer in-store activation, so you can get your device up and running in no time. Need a case? How about a charger? Some new headphones? We have all that—and more. And while you’re in the store, make sure to check out our DIRECTV STREAM packages. They deliver the shows and movies people love talking about. So, now that you know us a little better, stop by our New Haven, CT store located at 936B Chapel St! We’d love to get to know you.
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Looking for the hottest new device or an awesome accessory? Our New Haven Green Store location has got you covered. We’re your one-stop shop in New Haven, CT. We have phones, tablets, wearables, and more that you’ll love. We also offer in-store activation, so you can get your device up and running in no time. Need a case? How about a charger? Some new headphones? We have all that—and more. And while you’re in the store, make sure to check out our DIRECTV STREAM packages. They deliver the shows and movies people love talking about. So, now that you know us a little better, stop by our New Haven, CT store located at 936B Chapel St! We’d love to get to know you.

What our customers are saying

  • full starempty starempty starempty starempty star1
    Discrimination of me based on my disability.

    I have TBIs and have a conservator,my money goes to her accounts where my bills are paid. I went to get a new phone because my phone broke. The District Manager Barbara did not know how to reset my PIN and enter the account. She did not know how override the account holder,which had previously been done at Greenwich Ave AT&T store when I replaced my Nokia with this now broken Samsung.District

    Barbara failed to problem solve despite me patiently explaining how she could access the account. She whiffed on common sense stuff like, "he has his phone, license, account information; he's disabled and his conservator is dying,he really needs his phone".

    She froze. The District Manager incorrectly insisted the "only way" to access the account was to contact my dying 90 year old conservator in hospice, to talk about her account auto paying her disabled grandsons bills that are wired from his disability checks. Shes 90 and dying.

    District Manager was wrong,confused,she refused to admit she didn't understand how to access my account and delegate to the manager. I finally said ok,fine,you don't know how to access my account.I need a phone lady I need to call my doctor, let's open a newaccount.like a robot she repeated "SIR we cannot access your account without the account holder." I yelled " I SAID OPEN A NEW ACCOUNT THEN IDIOT LISTEN TO ME". She started screaming for the police. We yelled and sweared back and forth.

    Mat led me out and we spoke calmly after Barbara called the cops in hysterics. I dealt with the cops, the manager Mat. I would have been able to reset my PIN and access my account all along, just Barbara the district manager was clueless, froze, was unable to deescalate the situation after she messed up. They said I couldn't go back in though and get the phone, because the district manager spitefuly and vindictively said I couldn't go back in and have Mat fix the simple problem she couldn't figure out,because she was "uncomfortable." I left.

    An hour later I spoke with customer service,and disability resources, who redirected me back to the store with a new PIN, but Mat said I had to go, because the district manager was still in the back and he was afraid of her. AT&T Customer service and AT&T disability resources both had redirected me back to Chapel St on behalf of the company, but the district manager acted out of spite and refused service to a disabled paying customer she failed. She messed up, froze,doubled down, was unable to frame policy against a common sense solution.

    I will be escalating this to every level of AT&T, as discrimination against me on the basis of my TBIs. District Manager Barbara requires sensitivity training, a mental health evealutation, and a competency Test to determine if she has been promoted beyond her skill level if she is to continue working there. Based on the district managers despicable actions 09/25/20
  • full starempty starempty starempty starempty star1
    The store clerk Oscar, who claims to be the store manager, does not have the courtesy to acknowledge customers who visit - he just ignores them when they enter the store. When asked how long of a wait, he will say 5 minutes, but keeps you waiting a half hour or more and is unapologetic. If you step out of the tiny store for air and someone else enters, Oscar doesn't care if you've waited forty minutes, alerted him that you're just stepping away for the 5 minutes wait time he says he needs. Instead, he will take customers out of order, and it seems especially if they can speak Spanish with him. Poor customer service and treatment, and discouraging if he is the Manager -- sets a poor example.
  • full starfull starfull starfull starfull star5
    Had a great experience at the Chapel St. store last week. I went in knowing what i wanted and the manager explained all the options, made clear how my payments would work, answered my questions about backing up and restoring, and even offered to help should I have needed it. I was very appreciative of his professionalism and sense of humor, and have already recommended the store to two friends and colleagues.
  • full starfull starfull starempty starempty star3
    Probably need a couple more attendants to attend customers coz waiting time is bit long
  • full starempty starempty starempty starempty star1
    The ATT approach to selling whatever it is they are selling is completely incomprehensible. A quick scan of this website and I have no idea where to find products or services.I went to an ATT store last week and I asked the sales representative what services they provide and he said he was confused by the question. I asked if they had internet and he said no. If a wireless phone does not have internet, what’s the point? No help available from these sales reps. It’s like they cannot talk about it if it isn’t in their programming.For clarification, this was the retail store on Universal Drive, North Haven.

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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