AT&T Store Southington Southington

I was at the AT&T Southington store at 405 Queen Street, Southington Ct 06489 on Weds 4/14/21 and I was helped by Maria Sereno and Jim Johnson. I walked in looking for a charger for my IPHONE SE and my sons Iphone. I did not realize Apple went and change their charger "CUBE" and the actual Charger cord which has the new "Male" end that plugs into the new cube. I was kind of angry Apple went and did that but also realized its not Jim or Maria's fault. However Maria and Jim were extremely KIND and took the time to go over options for me and I finally just made the purchase of the new CUBE and Cord.
Personally if I was in another store or wherever looking at that same NEW APPLE charger to buy I can tell you I would have NOT purchased the product. I would have went the cheaper store down the street to but the generic.
If not for Jim and Maria's great personalities and just genuine nice people I would have not purchased the new Cube and Cord for sure.
I just want to say that you may want to fill your store with people like Jim and Maria.
Thank you Jim and Maria :)
Vin

I was in your Southington store this morning with my 93-year-old mother-in-law. We had the pleasure of dealing with Fantazia. Fantazia demonstrated excellent customer service. She went above and beyond to rectify my mother in laws problem. I would highly recommend if you go to the AT&T store on Queen Street in Southington Connecticut, you Will not be disappointed if you deal with Fantazia!

I was told by the representative that I needed an extra line for my new service with 5G and it would save me money on my bill. Since my new phone could carry the extra sim, I agreed. After having some issues, I called in to ask about the extra line and was told that this was a commission scam from the local representative. The fact that the loyalty department said that to me was astounding. I will NEVER go back to this store and considering leaving the network.

I was told I could no longer pay my
bill here. When I asked why I was told that they wanted to focus more on customer sales. SO, Why did they take out the payment kiosk??? I have always used the kiosk. This makes no sense at all!! You can't walk into their store & make a payment? Unacceptable!

Went to the store to return a defective phone. I was advised by customer service that they could take the phone and all notes were up to date. the associate tells me about a restocking fee and we cant take the phone back.Not once did the 4 sale associates ask for my name phone number or read a case note or my photo id..
This was my 3rd time going back to this store. While I'm standing in the hot sun for over a hour and a half customer service did nothing to help me. I had to call customer service myself as none of the associates took it upon themselves to help and call. They can't print labels. They Can't make labels. So what can the store do? I will never go back to this store. While I'm getting ready to go in the store.. i.e. putting on my mask etc.. all four associates are laughing, watching t.v, one even had his foot propped up on the glass counter but we are in a global pandemic and AT&T is here to help me right??? .. what a joke.