AT&T Store Newark Christiana Mall

Do not trust the customer service reps in this store to pick the tight accessory for your phone. Took my phone asked the csr to get me a car charger for the phone. He sold me a charger for an iphone instead of samsung. Went to return it but was told my return was oustide return policy window of 14 days. 35 dollars charger is now going to the landfill since i cant return it. This is the second time i have been sold the wrong charger in this store. Stay away from this particular store. AT&T needs to train their employees.
Anyway I will go to another cell phone carrier and spend my money there. I cant afford waste money and time. Bye at&t your network is good but your sales rep not so much

If I could give it zero stars I would. this place is the utmost worse, unprofessional, lying individuals I have ever came across in a so called professional setting. I came to them back in January (yes, January) to upgrade my phone. I was to receive a promotional gift card for their AT&T TV service and never received my gift card. Not only did I have to constantly call the rep who, for lack of better and appropriate terms "assisted" me that day to get my gift-card even sent to me. I also had to contact the so called store manager for assistance. I am STILL waiting for my $100 gift card and as of the most recent outrage I have, I was also promised a $100 bill credit for not receiving my previously promised $100 gift card. It has been five days since that conversation with Henry and I have YET, again, to receive any credit to my account or gift card in the mail. Mardis, Joseph and now Henry all ignore my calls and or DO NOT call back. I am now in the process of contacting the district manager!!!!! This is the worst experience I have ever had at any retail store!!! I will never recommend anyone to ever shop here. Not even if their life depended on it.

Poor customer Service. You have to call this store multiple times to reach someone. When you finally reach someone they’ll say can I put you on a brief hold and then never come back. I was going to drop off my Trade-in after upgrading but reading the comments below I will be Avoiding this store at all costs.

This store completely robbed me over 250 in up charges I didn’t ask for. They stole my trade in and never credited me. I called manager and he laughed put me on hold when asking for his boss number and never got back on!! Been trying over 4 months to resolve this

Feel free to contact me as I have tons more info to report !

Went to buy 3 new phones and Amanda made a mess of my cell bill. She was saving me $ and giving me a better package including insurance for my phone. What a joke. Instead she included at$t insurance on my 3 new phones and 1 old phone on my plan which already carries Apple care. She included AT&T next which I never authorized. Many phone calls and hours later with AT&T and bill is still not resolved. Be very careful when dealing with Amanda