AT&T Store Newark Christiana Mall

AMAZING customer service!! I had an ongoing billing issue for several months and had called the general customer service line multiple times with no solution. Each month the billing mistake would reappear. One trip to the Christiana Mall location, and your amazing employee had my issue fixed. He was so patient and literally read every line item on my bill to find out why a mysterious $30 charge kept showing up month after month. He didn’t stop until he figured it out (it took up a lot of his time) and I am so incredibly thankful! I went to the store that day to cancel my service after 20 years of being with AT&T, but instead, this employee’s amazing customer service made me change my mind. I feel awful that I don’t remember his name but am hoping you can use my account info to figure out who it was that helped me. Thank you!!!

Terrible experience - I went in to upgrade my iPhone. Waited 15 minutes to be checked in. There were only a few customers in the store. The two ATT guys were helping customers and busy. The two ATT women employees were taking to each other for the first 20 minutes about their personal lives. Then one of the ATT woman decided to help a couple who just walked and was helping them for 20+ minutes while several customers were waiting in line. I complained twice to the ATT male employees and finally left. A complete waste of time. The two female ATT employees know nothing about customer service nor do they care.

Do not trust the customer service reps in this store to pick the tight accessory for your phone. Took my phone asked the csr to get me a car charger for the phone. He sold me a charger for an iphone instead of samsung. Went to return it but was told my return was oustide return policy window of 14 days. 35 dollars charger is now going to the landfill since i cant return it. This is the second time i have been sold the wrong charger in this store. Stay away from this particular store. AT&T needs to train their employees.
Anyway I will go to another cell phone carrier and spend my money there. I cant afford waste money and time. Bye at&t your network is good but your sales rep not so much

If I could give it zero stars I would. this place is the utmost worse, unprofessional, lying individuals I have ever came across in a so called professional setting. I came to them back in January (yes, January) to upgrade my phone. I was to receive a promotional gift card for their AT&T TV service and never received my gift card. Not only did I have to constantly call the rep who, for lack of better and appropriate terms "assisted" me that day to get my gift-card even sent to me. I also had to contact the so called store manager for assistance. I am STILL waiting for my $100 gift card and as of the most recent outrage I have, I was also promised a $100 bill credit for not receiving my previously promised $100 gift card. It has been five days since that conversation with Henry and I have YET, again, to receive any credit to my account or gift card in the mail. Mardis, Joseph and now Henry all ignore my calls and or DO NOT call back. I am now in the process of contacting the district manager!!!!! This is the worst experience I have ever had at any retail store!!! I will never recommend anyone to ever shop here. Not even if their life depended on it.

Poor customer Service. You have to call this store multiple times to reach someone. When you finally reach someone they’ll say can I put you on a brief hold and then never come back. I was going to drop off my Trade-in after upgrading but reading the comments below I will be Avoiding this store at all costs.