AT&T Store Newark Christiana Mall

Poor customer Service. You have to call this store multiple times to reach someone. When you finally reach someone they’ll say can I put you on a brief hold and then never come back. I was going to drop off my Trade-in after upgrading but reading the comments below I will be Avoiding this store at all costs.

This store completely robbed me over 250 in up charges I didn’t ask for. They stole my trade in and never credited me. I called manager and he laughed put me on hold when asking for his boss number and never got back on!! Been trying over 4 months to resolve this

Feel free to contact me as I have tons more info to report !

Went to buy 3 new phones and Amanda made a mess of my cell bill. She was saving me $ and giving me a better package including insurance for my phone. What a joke. Instead she included at$t insurance on my 3 new phones and 1 old phone on my plan which already carries Apple care. She included AT&T next which I never authorized. Many phone calls and hours later with AT&T and bill is still not resolved. Be very careful when dealing with Amanda

I purchased AT&T screensavers when I purchased my two IPhone Pro Max phones in like Nov. 2019. I was advised that the screensavers were priced high but if I should have any problems with them, the warranty includes unlimited replacements with NO cost. I got my first replacement with no problem pre-covid in like Dec 2019 and Jan 2020. Now I am back in the store 6 months later for a replacement and four AT&T representative’s (including a manager) provided four different answers about the cost for replacement and the process. After a few minutes of reviewing my replacement history, I was told the information I was given at the point of sale was incorrect and the replacements I received on my second and third visits were processed incorrectly. I am now required to pay $8.00 to replace each screensaver. The manager apologized for the miscommunication during my first, second and third visits to the store but today and going forward she advised very frankly, I must pay. I’ve been in management for 20 years and I would have waived the fee and cited the policy going forward, especially since this was the customers first time being made aware of the change. However, I was given the typical “unfortunately, going forward... blah blah pay” response and their miscommunication became my problem. I reluctantly paid the $16.00 but I will no longer visit that store and I am paying these phones off and switching to a new provider. Although they apologized to diffuse the situation, it was handled poorly. I do not pay close to $300.00 to be nickel and dimed...AT&T can afford to waive $16.00.

Would give 0 stars if possible. I want to this store to buy an accessory. The guy begged me to do something with direct TV. He PROMISED my credit wasn’t being hit and that they would just contact me to try and sell something. Low and Behold I check my credit report and there’s a HARD inquiry on my report. Dont trust these people! I specifically stated he better not run any credit, he promised me he didn’t and he DID!