AT&T Store Daytona Beach Volusia Pointe Shopping Center

I was in last Sunday and it was a bit of a wait but worth it. John T was very patient with me and did not rush the transaction. I needed to upgrade and I am so happy with my LG. Yesterday I discovered that there was an offer of a free case for this phone that was online. Today I called the store and Philip F spent several trips around the store looking for the case and eventually found the only one there. This was over the phone. The manager said that I could have the special and I was thrilled. When I got to the store 10 min. later, Philip was able to finish helping me but he went further and brought out a screen protector as well. Smart. So not only did I get what I needed, he put it together for me. Kudos to the manager who approved the transaction. Thanks Again.

My husband and I entered the store on Saturday and we were greeted and advised that they were maintaining a 1:1 ratio and I would have to wait outside, due to only having 3 workers. I complied and stood outside the store. Moments later, a woman and man entered the store and both were allowed to remain inside. I sat in my car and observed. Shortly thereafter a woman and man enter the store and they were redirected outside the door, a conversation ensued and they exited the premises. Seconds later, my husband exits the store and I got out the car and advised the associate that I’m requesting an explanation as to why was I told to remain outside but the other customers were allowed to come in. I was told because the other customer was a minor. I asked to speak to a manager on duty. After the associate briefed the manager, I posed the same question to Dylan, who gave me the
same response. I told him that I did not agree with his practice because the store was being inconsistent and using discretionary practices when dealing with others, as the man clearly was not a minor. I feel because my husband and I were black ( wearing protective gear) and so were the other couple redirected outside, we were told to remain outside. Only the white customers were allowed to remain inside the store ( without protective gear).I am willing to comply with ATT’s guidelines in the midst of COVID-19, but I will not tolerate blatant
injustice. I advised Dylan that I would be speaking to upper management about the situation. Dylan, store manager did not apologize for their actions. Instead, he commented that if I felt the need to go up the chain during this day and age were living in, feel free to do that and walked away. To be clear, the customer did not appear to be a minor and according to my husband who was inside the store when they walked in neither was asked to step outside or informed of the store guidelines. Although any position in the store would allow a clear line of sight outside, I would not agree with a small child being left outside unattended, but this was NOT the case. I recommend that you rethink who your company is using to represent you and provide additional training on customer service and cultural diversity. If I felt there were extenuating circumstances to this exception, I wouldn’t take the time to alert someone that it needs to be addressed.

I came into the store to get help with a hotspot. The customer service here was extremely unprofessional the sales associate had a horrible attitude and was being very disrespectful. My family has been a customer for over 18 years ,we are extremely disappointed! I will not recommend anyone to this location and we will not be back again! I have been a manager in a retail store for several years I have been in the retail industry for 25 years and I have never been treated like this before! I only put one star because it was required!

Very disappointed at this location...we needed repair info and a new case...he couldn't be bothered when he realized we weren't buying phones today...instead of taking me over to look at cases he just gestured toward the wall...I think his name was Alex or Alec...will find a different location to support the 4 lines we have with AT&T.

Excellent customer service. Bought a new phone but did not come with instructions on how to set up the phone.