AT&T Store Daytona Beach Volusia Pointe Shopping Center

I would like to thank the staff member for leaving such a bad taste in my mouth that I immediately cancelled my order when I left the store. I got the phone on samsung.com instead and saved $300 plus got $100 of free accessories. I should have gone straight to Samsung just as I did for my last phone. I was treated like I was an annoyace when I said I didn't understand the fees. The insurance is half the price on samsung.com. At&t tried to pester me to buy it even though I said no multiple times. It was worth the price at samsung.com not at at&t. I had to sign a receipt for the full price of the phone even though I was doing a trade in when my phone arrived. I was never presented paperwork stating my trade in would be honored. I was threatened with a $55 restocking fee if I didn't like the phone. I was threatened with having my promotion stripped if something happened to the phone and I didn't buy the over priced insurance. Samsung.com was no payment down. At$t charged me tax and a $30 upgrade fee. Plus I was told they would bill me an activation fee. I have been a customer for 20 years. Unbelievable!

Great customer service. Zemetria was very knowledgeable, helpful, engaging, and not pushy.

If you are here to buy a phone or service they are helpful but if you need support this location is terrible. Third time at this location and the only Rep that helped was Alex. Three other rep started helping me and just walked away because another customer came in to buy service. I was on their phone with support for a total of 3 hours. Never again will they get a dime from me.

rough start, fantastic end. On May 13th I purchased a phone for my daughter. She had issues and attempted to contact Israel on the same day to no avail.
on 5/20/21 She advised that the phone would not charge that there was an issue with the port. We went to the Volusia Pointe store and was initially attended to by a young black male. He was not listening and continued to shout about policy and stated that the phone was saying that the phone got wet and whether or not I knew how did not matter. He stated that I would have to pay 250 for a new phone and wait 30 days. He spoke to a few co-workers and continued to indicate that there were no other options. I have been with ATT since 1998, I have never experienced what we experienced next. My daughter went to ask another representative if there was someone like a manger who could assist us. The young man began to yell at my daughter in the middle of the store about how he was trying to help her and how dare she go to someone else to ask for help when he has forgone assisting others to assist us. He said that he was standing up for himself. The act was mind blowing and unprofessional beyond belief. This young man did not apologize and seemed to be validated as no one said a thing to him. He even lectured us on how we should have made contact the moment that the phone began having issues. Overall just being relentless in his blame and firm on his stance that My daughter and I were just going to have to accept a huge loss. We were humiliated and greatly embarrassed by his behavior.

Finally Chelsea the manager came over and she was absolutely amazing. She did so many things to try to get the phone to work like factory reset. She was kind and patient. she advised that if the phone was less than 14 days purchased, that she could replace the phone. She did just that. She was very personable and a pro. That engagement could have been so much worse had she not come in to help. Praises to her and her professionalism. I hope that there is tape so that someone can witness the level of unprofessionalism exhibited by the sensitive employee.

Worked with Nick, he was most helpful, highly recommend him and definitely visit this location.