AT&T Store Gainesville Gainesville Butler Plaza

We received FANTASTIC customer service and care from Andrei! He was conscientious of our budget when getting a new phone for our teen and made sure we had everything we needed. He was extremely polite and respectful! We will specifically request him in the future for all our needs!

NO Customer service. No phone number for the store. Telephone call goes straight to a call center. They charged us $19 and change for expedite delivery service of a modem. In wasn't delivered on time so I called the call service and was told it was out of stock. The guy said he couldn't wave the expedited delivery fee. Monopolies don't have to have customer service.

Archer Road AT&T Store Manager Jeff Perry gave my 84-year old parents THE best customer service ever by identifying and resolving a SIM Card issue. There should be more like him and AT&T's customer experience ratings will skyrocket! I am forever grateful!

Mr. Lewis,

I hate to be writing this email on Saturday when you are attempting to enjoy your weekend. However, you truly have some incompetent assistant managers working at your store.

My issue is Christine and Tony who as part of your management team don't seem to provide the support your floor staff needs. Maybe they are not up to date as far as the way you are charged for the AT&T TV and the internet package.

First AT&T calls it a bundle but you have to pay two bills from the same company. You can find your internet bill on the AT&T app. My issue was attempting to find the bill for the TV service. Christine came out and attempted to tell me that there is not a bill since it's a streaming service. She compared it to having Netflix. Mr. Lewis I'm sure you want to know where your money is going as well and a bill would let me know what I'm paying. There is a bill which you can find on the regular AT&T site when you sign into the site. I found this out through the AT&T call center. Maybe she is a wizard with the phone sales but she knows nothing about the TV and internet services AT&T provides.

I guess you have to talk with the person who was helping you the first time you entered the store. Tony keeps asking me do you want to wait for Greg? I waited for Greg for 1 hour while he was busy helping customers. At the same time 5 people including your two incompetent assistant managers were standing around. An assistant manager couldn't have helped me with the breakdown of my bill? I got frustrated and left. I was on the phone with a call center from Jamaica or the Bahamas and in 10 minutes the person was able to help me with the breakdown of my bill.

Greg and Braydent are nice people who try to help you but without support from their management team how successful they can be? My goal is to never step foot in your store again. It's just for my mental well being due to it taking a beating this morning. Can you please make sure Christine gives me my $100 dollars off which she promised me. She may attempt to take it back since I let her know that she was incompetent. Believe me sir I did it in a nice way.

Once again sorry to bother you on your day off with this mess. People in the store gave me a bogus email address so I couldn't contact you.

I took my Hotspot in hoping they could get it working. Instead,. I got a high pressure sales talk for new products and TV. I tried to refuse this stuff, but the sales man insisted I could try it out for 14 days, and return it if I wasn't satisfied, WITH NO CHARGES for the return. As soon as I got home and reviewed the cost of this purchase I realized that I couldn't afford it on my limited income, so I called back to cancel everything. I managed to stop the dish installation but one small package arrived anyway. I returned it to the shipper unopened and was charged $55 restocking fee. The salesman lied about the return with NO CHARGES. I then went to Verizon and got what I wanted for much less money per month than the ATT plan. I don't give AT&T any stars for their lying sales tactics and false returns policy. I generally shop around for phone and internet service and buy only what suits me and my income, and have gone back to previous carriers when they offered a deal. I will NEVER buy AT&T AGAIN!