AT&T Store Wesley Chapel Wesley Chapel

Went to upgrade my phone today. Edwin waited on me and I was most pleasantly surprised by his knowledge, customer service, and relatability. I had worked myself up to believe that getting a phone would be a unpleasant task but Edwin took those beliefs away and it was a most pleasurable experience. Great job Edwin.

Casen was very rude and sarcastic over the phone. Just got off the phone with him and was not happy with this unprofessional behavior. He was getting very stressed and short tempered.

The worst experience. If you go do not get Mike. Not helpful. We have gotten all of our phones and iPads from this particular store since it has been open. First thing he said is back up! Back up! Six feet distance. I was already six feet away. And believe me I get it. Then when we told him what we wanted an iPhone 13 he said he would check knowing quite well there were non in stock. WE had to ask him if we could order. He said yes, but it will be quite awhile. He never tried to help us with ordering. He never even tried to explain the differences with the phones or that we can get trade ins. He proceeded to ask us what our home carrier was and tried to sell us AT& T. Horrible service from this young man. He should be retrained. Because of him we will never go to this store again and we were prepared to buy 2 iPhone13s. And yes we know they are tough to get but this kid was awful. Please retrain him! I never ever write reviews but just had this time.

After an absolutely horrifying experience with an "independent retailer" in a Target store, we were getting bounced around from one point to another trying to return $4000 worth of phones we did not want to pay for. The independent retailer told us to ship the phones back, the phone operator told us it would be safer to return them to a store, the store we went to turned out to be another independent retailer who sent us to a corporate store... so by the time we FINALLY arrived at this store we were exhausted and frustrated beyond belief.
James and his team were incredibly patient and helpful and understanding, and went above and beyond to assist us. Which is even more amazing when you consider that they weren't earning anything by helping us; we were actually in the act of leaving AT&T forever after what we'd been through. But even though there was nothing in it for him, James went out of his way to provide excellent customer service. He is a superstar!
I will be a Verizon customer for life after what we went through with that independent retailer... unless AT&T hires 1000 more Jameses. That might actually bring me back! Thank you, James!

Very bad service, bad attitude