AT&T Store Acworth Cobb Pkwy Nw

Bill provided absolutely AMAZING customer service completely over the phone on October 28th. My phone died on October 20th and I had to order a new phone October 22nd. I have spoken with at least 5 store reps, called and spent 5 hours over the phone with Customer Care, ECOM, and Fast and Free Delivery, and unfortunately none of them were able to solve my problem. I spoke with Bill and Bill not only took the time to listen, go out of his way and search, and understand my problem, but Bill solved a problem that was a week old in 20 MINUTES. Bill is by far the most amazing sales rep I have ever had the pleasure of being served by and I recommend Bill and this store to any and everyone. Bill will not let you down and if he cannot help, he will give you the next step to get the problem solved. Thanks so much Bill, in the middle of a pandemic, your service will never be forgotten and has made a lasting impression and impact on this company!

Jeremiah and Bill were amazing today. I came in looking to get my account upgraded to Fiber after trying it over the phone failed. Thry went out of their way literally to help. I showed rather the equipment I had told them the issues and Jeremiah asked me where I lived and he said let’s go. He came to my house and made some adjustment s and I was up and running. As a Sales person myself I understand the importance of Customer Service and they both went above and beyond my expectation. I couldn’t thank them enough. You have two great employees.

I would like to thank this branch for convincing me to switch our families phones to verizon or anywhere else when our contracts are up in 4 months. My husband has a medical condition. He CANNOT wear a mask. They were rude and condescending. No way to actually view phones or any real customer service. The person "helping" us insisted we get "helped" outside, which makes his condition worse due to heat. We wound up leaving. The ADA would have a field day with this store. Just extremely disappointed and we will not be back.

Terrible lying and unethical business practices
Do not buy a phone from BIUNCA D
She sold me an iPhonexs and I asked for iPhone 11pro xs max. If you don’t know what an iPhone 11 is then you clearly don’t need a job at att.. I am having to go through customs loyalty to get the right phone.

Terrible lying and unethical business practices

I came here to switch to AT&T from sprint.
I was paying a total of $62.47 per month at Sprint.
Here’s a list of all the shady things that happened:
1. I was told I was going to get a $350 port in credit for switching from sprint (now I fall in and they have no record of this supposed credit)
2. Bianca set my account up, she told me it would be $80 a month for unlimited plus tax - probably around $90 but I’d get a $35 credit. (Now my bill is here and it’s $160 for 1 like)
3. I was told that since I’m a veteran I’d be eligible for 25% off. That discount is not on my account.
4. They didn’t have my phone in stock, so they shipped it to me (no problem)...
when I came into the store 3 days later to activate it a new set of shady things happened. I never got to sign anything, they said I was t allowed to read anything or sign anything because of covid 19 that they had to sign my name for me.
I was never told about a line charge.
5. Bianca wasn’t there so Marlena helped me activate.
During this process she told me that because I’m a new client and my business credit is soo good, I’d be entitled to a new iPad for $5 a month. I agreed to the $5 a month. Then AFTER she signed the new contract for me again (telling me I’m not allowed to read or touch or sign her iPad) she tells me that it’s also $20 a month for the line charge PLUS $15 a month for insurance which brings that tablet to $45 a month plus taxes. I did not agree to this so I gave it immediately back to the rep and told them to take it off my account.
6. I called in and filed a complaint Witt AT&T corporate and I’m awaiting their resolution.
7. I’ve also contacted my attorney to find out if it is legal for them not to let me read a contract and to sign for me. This has been the single most unethical business transaction I’ve ever been a part of.

To make matters worse - I’m not a financially challenged person who just accepts being taken advantage of. I can pay the account in full for 50 years if I wanted to. They must seriously take advantage of people who have little to no contract law experience or professional sales experience. I feel terrible for people who have to deal with this store without the intelligence to understand that they are being cheated.