AT&T Store Acworth Cobb Pkwy Nw

Terrible lying and unethical business practices

I came here to switch to AT&T from sprint.
I was paying a total of $62.47 per month at Sprint.
Here’s a list of all the shady things that happened:
1. I was told I was going to get a $350 port in credit for switching from sprint (now I fall in and they have no record of this supposed credit)
2. Bianca set my account up, she told me it would be $80 a month for unlimited plus tax - probably around $90 but I’d get a $35 credit. (Now my bill is here and it’s $160 for 1 like)
3. I was told that since I’m a veteran I’d be eligible for 25% off. That discount is not on my account.
4. They didn’t have my phone in stock, so they shipped it to me (no problem)...
when I came into the store 3 days later to activate it a new set of shady things happened. I never got to sign anything, they said I was t allowed to read anything or sign anything because of covid 19 that they had to sign my name for me.
I was never told about a line charge.
5. Bianca wasn’t there so Marlena helped me activate.
During this process she told me that because I’m a new client and my business credit is soo good, I’d be entitled to a new iPad for $5 a month. I agreed to the $5 a month. Then AFTER she signed the new contract for me again (telling me I’m not allowed to read or touch or sign her iPad) she tells me that it’s also $20 a month for the line charge PLUS $15 a month for insurance which brings that tablet to $45 a month plus taxes. I did not agree to this so I gave it immediately back to the rep and told them to take it off my account.
6. I called in and filed a complaint Witt AT&T corporate and I’m awaiting their resolution.
7. I’ve also contacted my attorney to find out if it is legal for them not to let me read a contract and to sign for me. This has been the single most unethical business transaction I’ve ever been a part of.

To make matters worse - I’m not a financially challenged person who just accepts being taken advantage of. I can pay the account in full for 50 years if I wanted to. They must seriously take advantage of people who have little to no contract law experience or professional sales experience. I feel terrible for people who have to deal with this store without the intelligence to understand that they are being cheated.

Bill listened to my problem and helped me right over the phone. Thanks for great customer service!

Slow slow slow

JEFF really was the BEST help we’ve ever had at an Att store! Thanks for all the great tips and service, Jeff

I was having a problem with my phone. It tuned out to be the sim card. The att employee fixed it for me right away