AT&T Store Acworth Cobb Pkwy Nw

I have worked with Shawn on two different occasions with phone upgrades. He has been fantastic to work with and is a pleasure to converse with. He also has good taste in music and was fun to talk about his taste for good music from the 70s and 80s.

Jeff was awesome. Dry personality and I loved it. Fixed all my issues and helped with a few things I'd not even come into the store needing help with!

Bill provided absolutely AMAZING customer service completely over the phone on October 28th. My phone died on October 20th and I had to order a new phone October 22nd. I have spoken with at least 5 store reps, called and spent 5 hours over the phone with Customer Care, ECOM, and Fast and Free Delivery, and unfortunately none of them were able to solve my problem. I spoke with Bill and Bill not only took the time to listen, go out of his way and search, and understand my problem, but Bill solved a problem that was a week old in 20 MINUTES. Bill is by far the most amazing sales rep I have ever had the pleasure of being served by and I recommend Bill and this store to any and everyone. Bill will not let you down and if he cannot help, he will give you the next step to get the problem solved. Thanks so much Bill, in the middle of a pandemic, your service will never be forgotten and has made a lasting impression and impact on this company!

Jeremiah and Bill were amazing today. I came in looking to get my account upgraded to Fiber after trying it over the phone failed. Thry went out of their way literally to help. I showed rather the equipment I had told them the issues and Jeremiah asked me where I lived and he said let’s go. He came to my house and made some adjustment s and I was up and running. As a Sales person myself I understand the importance of Customer Service and they both went above and beyond my expectation. I couldn’t thank them enough. You have two great employees.

I would like to thank this branch for convincing me to switch our families phones to verizon or anywhere else when our contracts are up in 4 months. My husband has a medical condition. He CANNOT wear a mask. They were rude and condescending. No way to actually view phones or any real customer service. The person "helping" us insisted we get "helped" outside, which makes his condition worse due to heat. We wound up leaving. The ADA would have a field day with this store. Just extremely disappointed and we will not be back.